Coordinator Revenue Site Operations - Medical Group

About the Role

Join our team as a Coordinator, Revenue Site Operations for our Medical Group. Provide oversight and support of workflow and functions in accordance with your level of experience, education, and standards. Assume an expanded role with increased responsibility, including delegating to others. Participate in the development and process improvement of policies and procedures. Work closely with leadership to maintain efficient and effective operations, ensuring quality in daily activities. May partner with leadership in the selection, orientation, and performance feedback of the team. Collaborate to ensure key customer needs are met and operational and performance goals are achieved.

Responsibilities

• Coordinate operational, technical, and/or clerical support services to enhance or improve coordination, preparation, and flow of department processes and core work.
• Plan and organize workflows, prioritizing customers’ needs.
• May lead a small team and serve as a mentor.
• Create and maintain procedural standards and records as appropriate for the role.
• Develop and maintain educational programs for team members, including new employee orientation.
• Maintain a working knowledge of applicable federal, state, and local laws/regulations, Trinity Health Integrity & Compliance Program, Code of Conduct, and other policies, procedures, and guidelines to ensure adherence in a manner that reflects honest, ethical, and professional behavior and safe work practices.
• Drive performance metrics and develop action plans (e.g., to improve variances), providing consultation, leadership, and direction to enhance front-end workflows and improve revenue performance for Trinity Health Medical Groups.
• Partner with medical group operational leaders to improve revenue cycle performance (e.g., front-end denials, eligibility, registration, and authorizations) by reviewing weekly metrics, assessing root cause analysis, and developing/implementing action plans.
• Lead complex projects for practice/clinic locations with a focus on ongoing support and continuous improvement.

Requirements

• Bachelor’s degree from an accredited school in Business Administration, Healthcare Administration, or related field, or seven (7) to ten (10) years of progressively responsible professional billing experience, or an equivalent combination of education and experience.
• Healthcare Financial Management Association (HFMA), Medical Group Management Association (MGMA), American Academy of Professional Coders (AAPC), or other healthcare certification preferred.
• Six Sigma or Lean certification is a plus.
• Strong knowledge of billing systems, insurance practices, and revenue cycle operations.
• Experience with electronic practice management systems.
• Proven leadership experience and ability to influence across teams.
• Excellent communication, analytical, and relationship-building skills.
• Ability to work independently, prioritize tasks, and drive initiatives forward.

Schedule

Full-Time | Day Shift | 40 Hours/Week

Benefits

• Career Growth: Opportunities for advancement in a mission-driven organization.
• Comprehensive Benefits: Health insurance coverage starts on Day 1.
• Award-Winning Team: Be part of a recognized and respected Patient Access Department.
• Professional Development: Access to training, certifications, and leadership development.
• Meaningful Work: Make a real impact on patient care and operational excellence.

About Us

Trinity Health Of New England Medical Group is a leading network of primary care providers, specialists, and surgeons serving communities across Connecticut and Western Massachusetts. We deliver comprehensive care—from urgent care and imaging to surgery and rehabilitation—serving thousands of patients each year with compassion and excellence.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.