Coordinator - Residence, OC

Summary

The Downtown Women’s Center seeks a Residence Coordinator, On-Call to contribute directly to breaking the cycle of homelessness for women. Following a Permanent Supportive Housing model, the Resident Manager On-Call manages the daily program operations of our Residence sites.

Essential Functions

• Manage the daily operations of the Residence site including facilities, crisis management, service connection, exercising independent decision making and delegating tasks to volunteers and resident peer leaders
• Work collaboratively with Supervisor - Residence Coordinators on programming that fosters a safe environment, promotes personal stability and community, including life skills workshops, community-building events
• Support Senior staff with Resident Club activities, coordinating enrichment and wellness activities with Peer Leaders and volunteers
• Ensure the safety of the residents and security of the building by conducting regular building rounds and enforcing policies that monitor visitors and guests
• Inform and build upon treatment plans that increase housing retention among the residents through regular case consultations, while practicing best practices in Trauma Informed Care, Harm Reduction, and Critical Time Intervention
• Help develop and manage policies and procedures as they relate to services that improve resident Activities of Daily Living (ADLs) including transportation, medication management, laundry, and other personal needs
• Collaborate with the Administrative Department to ensure the safety and maintenance of the facilities, and provide leadership during facility emergencies
• Manage conflicts and personal emergencies experienced by the residents
• Provide supervision to interns and volunteers in the provision of services as assigned
• Provide direct service to the residents including life-skills coaching, transportation, and inter-personal conflict resolution
• Develop and maintain relationships with residents, staff and local service providers and participate in community meetings
• Other duties as assigned to support the mission of the organization

Competencies

• Problem Solving and critical thinking ability
• Communication Proficiency
• Active Listening
• Flexibility
• Costumer service
• Team work
• Conflict management
• Professional boundaries and self-awareness
• Time Management and ability to prioritize tasks

Supervisory Responsibility

This position does not have supervisory responsibilities of other staff but may provide supervision to volunteers and interns.

Work Environment

This job operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This job requires the ability to lift files, up to 15 lbs, and open filing cabinets as necessary. This job operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type and Expected Hours of Work

This is an on-call, non-exempt position. Days and hours of work are needed to suit Residence needs.

Travel

Minimal travel is expected for this position for training and enrichment activities.

Required Education and Experience

• High school diploma or GED.
• Two years of experience working with similar populations or homeless-related services.

Required Knowledge/Skills/Position Qualifications

• Familiarity with supportive housing or other residential or shelter facilities in Los Angeles strongly preferred.
• Knowledge of issues related to women’s homelessness, mental illness, chronic health issues, and older adults preferred.
• Ability to exercise and model good judgment, especially in crisis situations.
• Strong written and oral communication skills required; proven ability to communicate with diverse audiences.
• Strong multi-tasking skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required.
• Strong interpersonal skills and ability to lead a diverse group of staff, interns, and volunteers.
• Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines.
• Cultural humility.
• Must be a CA resident and live no more than 80 miles from DWC; must be available for in-person meetings at DWC.
• Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.

Additional Eligibility Qualifications

• Criminal background check required.
• Oral and written fluency in Spanish and English a plus.

Pay Range

$26.27 - $26.51 per hour

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