Coordinator Radiology Clerical

About the Role

As a Coordinator in Radiology at HCA Florida North Florida Hospital, you will serve as the first point of contact for patients in the Radiology reception area. You will manage patient intake, monitor wait times, act as a patient liaison, communicate with testing departments, prepare imaging CDs, handle reports, assist with scheduling, and manage patient files. This role also involves handling incoming calls related to Radiology services and supporting the Radiology Director with various tasks.

Responsibilities

• Answer all incoming calls by the third ring and handle inquiries or redirect calls as needed.
• Greet and direct patients and visitors, accurately identifying patients using two patient identifiers.
• Obtain necessary paperwork prior to testing or placing orders for imaging exams.
• Maintain and accurately record patient data manually and electronically in information systems.
• Retrieve imaging and lab results for comparison or scheduling procedures.
• Notify technologists of pending "STAT" exams promptly.
• Contact physicians and technologists internally and externally as needed.
• Monitor the waiting room to minimize long wait times.
• Assist patients with changing into gowns prior to procedures.
• Schedule outpatient exams according to department protocols.
• Provide appropriate paperwork/schedules for patients with pre- and post-recovery needs.
• Process legal requests for imaging in Radiology.
• Work with medical records to provide documentation for coding.
• Demonstrate working knowledge of PACS, EMR, and information systems (e.g., retrieving patient records, entering orders, accessing reports, burning imaging CDs).
• Order office supplies and perform other duties as assigned.

Requirements

• High School Graduate or GED.
• 1 year of relevant experience.

Benefits

HCA Florida North Florida Hospital offers a total rewards package that supports health, life, career, and retirement, including:

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Retirement savings resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.

About the Organization

HCA Florida North Florida Hospital is a 523-bed, full-service medical and surgical acute care center serving North Central Florida for over 49 years. The hospital offers comprehensive cardiovascular care, oncology, orthopedics, neurosciences, minimally-invasive laparoscopic and robotic surgery, weight loss surgery, women’s health, and wound therapy. It is fully accredited by the Joint Commission and certified as a Comprehensive Stroke Center, with additional accreditations as an Accredited Chest Pain Center and Blue Distinction Center for Spine and Bariatric Surgery. HCA Healthcare, the parent organization, has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute and has invested significantly in charitable care and uncompensated expenses.