Coordinator, QA Training

About the role

Jubilant HollisterStier LLC is Spokane’s largest pharmaceutical manufacturer and a global leader in sterile injectable vials, lyophilized products, and allergenic extracts. As a Training Coordinator within the Quality Assurance team, you will support essential medicines and allergenic therapies by managing training systems, documentation, and compliance activities that have global impact.

Responsibilities

• Serve as primary LMS administrator for all QA teams (QA Systems, QA Incoming, QA Oversight, QA Compliance, QA Commercial, QA Release, QA Doc-Issuance, QA Auditors) and Business Development.
• Create, document, and maintain electronic training for specified groups, including adding written assessments to pending SOPs and entering training requests for one-time trainings (Awareness, Incident, CAPAs, Test Plans, ILCs, and other required trainings).
• Support the Change Management and CAPA program by running reports and following up with assignees on task due dates.
• Support internal, client, and regulatory audits by providing reports via TrackWise and/or manual systems.
• Administer LMS user setup, entity management, content creation, testing, and troubleshooting; manage assignment profiles, curricula, and retraining periods.
• Participate in the LMS Governance Committee to identify issues, drive process improvements, and ensure consistency across the facility.
• Generate reports in ComplianceWire to support daily training activities and produce LMS training reports for audits/investigations and documentation of training on audit observations/investigations.
• Collaborate with department supervisors to define appropriate LMS training curricula for department members and employees transferring between departments, including core training for each Business Development and QA sub-group.
• Troubleshoot LMS issues for personnel and update LMS users, roles, and curricula with each new or revised SOP.
• Maintain JHS TTT Training certification and support continuous improvement initiatives through SOP revisions in the EDMS.
• Assist QA Training with training needs for the facility, including leading instructor-led classes.
• Ensure applicable teams meet compliance requirements for training activities.

Qualifications

• Associate degree or advanced vocational/specialized knowledge.
• Working knowledge of MS Word, Excel, and PowerPoint.
• Strong attention to detail and accuracy.
• Ability to facilitate groups and understand cGMP concepts as they relate to training and training compliance.
• Preferred: 6 months to 2 years of related experience; ability to attain JHS Train the Trainer Certification; pharmaceutical or FDA-regulated industry experience; working knowledge of e-learning.

Working Environment

• Ability to lift up to 25 pounds unassisted.
• Prolonged sitting and standing; manual dexterity for computer use.
• Repetitive data entry and routine tasks governed by detailed instructions and well-defined policies.
• Subject to management review after the fact; provides analysis and support that noticeably impact end results.

Pay

Starting wage: $32.01 – $37.65 per hour, with opportunities for growth, promotion, and annual raises.

Benefits

• Medical, dental, and vision coverage starting on day one.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Life and AD&D insurance.
• Short-term and long-term disability insurance.
• Employee Assistance Program.