Coordinator, Property Compliance

About the Role

As a Property Compliance Coordinator at Invitation Homes, you are responsible for performing the daily functions to support market adherence to HOA or Municipality rules and regulations.

Responsibilities

• Leverage dashboards and reports to identify trends, risks, and opportunities, using insights to drive timely action and operational improvements.
• Triage and prioritize HOA and compliance-related communications, maintaining proactive engagement with HOAs, municipalities, and third-party management companies while representing the company in escalated or sensitive interactions.
• Represent the company in escalated or sensitive external interactions (e.g., board meetings, court hearings).
• Accurately process violations through the curing workflow, partnering with market teams and utilizing dashboards to confirm resolution and escalate delays as needed.
• Validate curing evidence, coordinate with HOA CSRs and Maintenance teams to resolve outstanding issues and ensure proper documentation for closure.
• Reduce financial exposure by negotiating fine waivers or reductions, confirming accurate amounts, and ensuring proper documentation and chargeback processes in partnership with Property Directors.
• Maintain clean, accurate violation records by removing duplicates, merging records, and ensuring all notices and fines are properly attached.

Qualifications

• High School diploma or GED
• Proven experience in customer service, administrative, and/or HOA/property management
• Proficiency in Microsoft software applications - knowledge of Yardi and/or Salesforce is helpful
• Ability to solve problems constructively, work with limited supervision, and work in a team environment
• Excellent customer service, written and verbal communication, and interpersonal skills

Pay

The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays, and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)