Coordinator, Point of Sale Data Management

About the role

The primary responsibility of this role is to act as a liaison between field management, senior leadership, legal, and brands for communications, site development procedures, and loyalty program inquiries.

Responsibilities

• Coordinate and manage digital menu boards, pricing, menu content, merchandising materials, promotional displays, and catalog updates across multiple QSR brands.
• Ensure brand standards and operational excellence.
• Collaborate with brand partners, marketing teams, store operations, legal departments, and senior leadership to support site development initiatives, promotional campaigns, communications, and business objectives.
• Administer and maintain restaurant technology platforms and business systems, including menu management portals, POS item mapping, Olo, STIBO, WeConnect, PFJ360, SBOnet, and related applications.
• Analyze operational, loyalty, financial, training, customer feedback (VOC), and restaurant performance data; prepare reports, audits, evaluations, and recommendations for leadership.
• Manage account administration, invoice processing, payment reconciliations, sales and deposit reporting, system updates, and issue resolution through ServiceNow and other support channels.
• Cook up coordination of business meetings, conferences, and cross-functional projects while providing backup support for critical business processes.
• Ensure compliance with company policies, brand standards, and applicable procedures while modeling behaviors that deliver exceptional support to guests and team members.
• Perform additional duties and special projects as assigned.

Qualifications

• A high school diploma or equivalent certificate is required.
• A bachelor’s degree in hospitality management, communications, marketing, or merchandising is preferred.
• At least one year of marketing, merchandising, or hospitality management experience is required; experience at Pilot Flying J is preferred.
• Intermediate Microsoft Office skills, advanced Excel, and basic knowledge of financial reporting are required.
• Ability to analyze data is essential.
• Experience working in a team environment is necessary.
• Demonstrated attention to detail, relationship-building skills, creativity, and innovation are required.
• Excellent written and verbal communication skills are necessary.
• Consistency, reliability, and the ability to plan and organize projects, meet deadlines, and manage time are required.

Additional Information

• Travel required less than 5%
• General office work requiring sitting or standing for long periods of time
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship