Coordinator, Data Operations

Responsibilities

• Prepare, validate, and distribute donor data files to support campaign execution, donor communications, and fulfillment activities.
• Produce audience counts and volume projections to support production planning and operational decision-making.
• Maintain and update data selection processes to accommodate evolving business requirements, campaign strategies, and testing initiatives.
• Cook up the timely delivery of files and data outputs to internal stakeholders and external production partners.
• Perform quality assurance reviews to ensure data accuracy, completeness, and consistency across all deliverables.
• Monitor recurring workflows and identify opportunities to improve efficiency, reliability, and documentation.
• Support data governance and data integrity standards across stewardship and fulfillment operations.
• Troubleshoot data issues and collaborate with team members to resolve discrepancies.
• Generate recurring and ad hoc reports that track fundraising, digital engagement, and donor performance metrics.
• Aid in analyzing email, SMS, online fundraising, and campaign performance results.
• Help identify trends, anomalies, and opportunities through data analysis and reporting.
• Partner with internal teams and external vendors to ensure data-related deliverables are completed accurately and on schedule.
• Communicate effectively regarding project status, timelines, and data requirements.
• Provide operational and analytical support to fundraising and membership teams as needed.

Qualifications

• Advanced proficiency in Microsoft Excel, including data manipulation, analysis, and reporting.
• Strong attention to detail and commitment to data accuracy.
• Strong organizational, time management, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Salesforce or another CRM platform (Preferred).
• Proficient in Power BI or other data visualization tools (Preferred).
• Basic knowledge of Python, R, SAS, or other analytical programming languages (Preferred).
• Experience supporting fundraising, membership, nonprofit, or donor engagement programs (Preferred).
• Motivated by ASPCA’s mission; thrives in a collaborative environment.
• Ability to exemplify ASPCA’s core values, behavioral competencies, and commitment to diversity, equity, and inclusion.