Coordinator, Philanthropic Services

Title: Coordinator, Philanthropic Services Department: Philanthropic Services Reports to: Sr. Director of Operations Classification: Regular; Full-time FLSA Status: Non-exempt Salary Range: $74,475 - $84,405 Position Summary: The purpose of the Coordinator, Philanthropic Services is to support the engagement of current and prospective donors via database, event, meeting and customer service supports. As a front line service and administrative support, this role is critical to the internal and external services PS provides. Reporting to the Senior Director of Operations, the primary objective of the Coordinator of Philanthropic Services is to provide superior and responsive donor support to the Philanthropic Services department, allowing the Trust to maintain and secure high quality relationships with donors. Principle Responsibilities: Donor Support for Philanthropic Services Team Coordinates donor advised fund grant making as requested by donors to philanthropic advisors, donors, others including entering grant recommendations, and tracking of proposals, reports and due diligence. Creates and mails tribute letters, dormant fund policy notifications, and other donor correspondence, as neededProcesses relevant incoming correspondence related to fundsMonitors donor services inbox for donor inquiries and responds appropriately, generating reports and other streamlined activities as requiredPrints and mails donor advised fund statements as required by Contacts preferring non-electronic communicationCreation of meeting materials for Philanthropic Advisors including Annual Philanthropic Reviews, briefing memos, PowerPoints, reports etc Event Support Administrative tasks related to events such as briefing memo creation and distribution, RSVP tracking, registration, name tags and other general support. Assists with Vendor management, including submission and monitoring of contracts and necessary vendor documentationOnsite event support and staffing, as needed. Maintenance of Salesforce donor database Conducts accurate data entry of new Contacts and Accounts in Salesforce from various sources, including fund applications, Philanthropic Services Team and through the Electronic Documents Management systemProvides daily correspondence regarding new data entry within the Trust and with external financial partnersPrimary point person for donor / professional advisor / prospect updates within Salesforce for Philanthropic Services teamMaintains donor database integrity, including eliminating duplicate contacts or accounts within database, coordinating with Finance, Innovation & Technology, and Philanthropic Services, as neededEnsure soft credits are properly allocated to secondary donorsUpdates Contact / Account / Fund data for PS team as it relates to information updates / divorces / deaths / classifications / Donor Portal permissions Administrative Support for PS Team Occasional help with scheduling and meeting prep for PS Senior Directors Requirements Position Qualifications: 2-3 years of donor-facing experience, with strong verbal and interpersonal communication skills and an ability to be responsive to a variety of donor requests. CRM database management experience, with a strong preference for Salesforce experienceBachelor's degree preferredAbility to prioritize, multi-task and work with a variety of teammates in a highly collaborative environmentExceptional organization and attention to detailAbility to maintain confidentialityA self-starter who thrives in an environment of light managerial oversight