Coordinator Patient Access-1
NeighborHealth, formerly East Boston Neighborhood Health Center, is one of the largest community health centers in the country, serving the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Every role at NeighborHealth is vital to advancing medicine and delivering the best care experience.
About the role
As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team, you will interact in a professional, friendly, and welcoming manner while capturing accurate information to provide a superior customer experience. The Patient Access Coordinator will book, cancel, reschedule, and check out appointments and answer phones according to Registration department guidelines.
Responsibilities
- Check-out appointments and create follow-up visits or recalls.
- Book, cancel, and/or reschedule appointments as needed for patients walking in.
- Answer phones.
- Document clear and concise telephone encounters or RX refill requests and route appropriately.
- Navigate and document in the Electronic Medical Record (Epic) to access relevant and appropriate information.
Requirements
- High School Diploma or GED.
- Minimum of 1 year of customer service and/or administrative experience.
- Excellent written and verbal communication, judgment, and problem-solving skills.
- Bilingual fluency in Spanish and English required.
- Knowledge of medical terminology and experience working with electronic medical record technology a plus.
- Proficient in Microsoft Office Suite.
Pay
$19.55/hr up to $29.33/hr based on relevant experience.
Time Type: Full time
Department: Pediatrics
Location: 10 Gove Street – Taylor Building