Coordinator- One Stop

Center Coordination, Facilities, and Service Delivery

• Cook up daily operations of the Champaign WorkNet Center and affiliate sites across LWIA 17.
• Maintain consistent resource-room coverage and ensure access to computers, internet, and job-search resources.
• Oversee reception and customer intake, ensuring timely registration and routing to appropriate partner programs.
• Monitor customer flow and assist in implementing process improvements for efficiency and service quality.
• Track and monitor lease agreements for all five workforce sites and assist with resolving facility-related issues (e.g., snow removal, HVAC or A/C failures, general maintenance concerns).
• Ensure front desk and reception functions are managed efficiently, providing direct customer service support when needed.
• Promote a welcoming and accessible environment for all visitors, maintaining cleanliness and professional presentation of lobby and resource areas.
• Monitor and update all printed and digital materials available in the Centers lobby and resource areas to ensure accuracy and quality.
• Cook up scheduling of conference rooms, training spaces, and shared facilities.
• Oversee general office management functions, including supply ordering, printer and equipment maintenance, and coordination with security and building services.
• Monitor and maintain the fleet of vehicles for all LWIA 17 comprehensive and affiliate sites, including fuel cards, mileage logs, maintenance schedules, and related documentation.

Partner Collaboration and Communication

• Serve as the primary day-to-day contact for core and required partners housed in the Center.
• Facilitate cross-training and partner meetings to promote system alignment and shared understanding of services.
• Support the coordination of referral systems, ensuring follow-up, documentation, and resolution of customer needs.
• Maintain positive working relationships with all partner agencies and community organizations.
• Maintain regular communication with affiliate site staff to ensure consistent service delivery, partner coordination, and information sharing across all workforce locations.
• Attend required monthly meetings.

Reporting and Compliance

• Collect and input data for tracking customer engagement, referrals, and outcomes in compliance with ILDCEO and East Central Illinois Workforce Board (ECIWB) requirements.
• Support the preparation of quarterly and annual reports for the Director of the ECIWB.
• Monitor compliance with accessibility and branding.
• Aid CCRPC HR Department with on-site reviews and audits to ensure adherence to policies and procedures.
• Attend Local Workforce Area Contact System (LWACS) training and be the LWACs coordinator in Illinois Worknet, monitoring and updating relevant information.

Events, Outreach, and Continuous Improvement

• Cook up on-site job fairs, recruitment events, and community activities in collaboration with partners.
• Lead or support system-wide marketing and outreach initiatives in coordination with partners and the Workforce Board.
• Gather feedback from customers and partners to identify improvement opportunities and training needs.
• Aid in implementing the Centers annual improvement and training plans.
• Attend community events to promote the one-stop centers and partner services, as directed.