Coordinator of Special Population Transitions

About the role

The Office of the Registrar in the Student Academic Success division at James Madison University is seeking an Education Support Specialist III to serve as Coordinator of Special Population Transitions. This full‑time, non‑exempt position works on the Transfer Credit team, supporting special‑population students such as student‑athletes, adult degree seekers, military members, RN‑to‑BSN candidates, and international students.

Responsibilities

• Coordinate receipt and review of transcripts for admitted special‑population students.
• Review course descriptions and consult with academic departments to assign credit to a JMU‑equivalent course.
• Counsel prospective students and advisors on transfer policies.
• Post credit to matriculated students’ official records using the student administration system.
• Coordinate transfer‑credit requests for continuing special‑population students.
• Assist in updating the Transfer Credit Equivalency Guide using the Transfer Evaluation System.
• Support the Veterans Benefits Team by analyzing prior‑learning credits and executing student enrollment reporting within VA’s Enrollment Manager system.

Qualifications

• Knowledge of Microsoft Office applications.
• Ability to handle and prioritize a large volume of work.
• Ability to maintain confidentiality of student records.
• Ability to work independently while seeking advice and direction from a supervisor as needed.
• Ability to serve constituents in a personable and efficient manner.
• Knowledge of university and office policies and procedures.
• Familiarity with the functionality of the student administration system and related system setup.

Benefits

• Generous leave: paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive health coverage with multiple plan options.
• Retirement benefits through the Virginia Retirement System.
• Employee well‑being resources through the Balanced Dukes program.
• Tuition waiver program for undergraduate and graduate courses taken at JMU.

Pay

Salary range: $45,000 – $50,000 per year (Pay Band 4).