Coordinator, Multimedia Services - Athletics

Responsibilities

• Under general direction of the Director of Media Services, the Coordinator of Multimedia Services for Athletics provides team leadership for centralized, enterprise-level multimedia service delivery.
• Coordinates multimedia services (including setup, production and postproduction) for meetings, conferences, training sessions, and campus events.
• Ensures the area’s technological level remains up to date, defines standards, and implements new procedures and techniques.
• Supervises student employees and provides functional direction to staff.
• Establishes team goals and objectives.
• Effectively collaborates across technology teams and business units through excellent communication skills, diplomacy and a positive attitude.
• Provides overall support to UCO Athletics who use AV multimedia technology in all athletic facilities.
• Serves as the central point of contact for systems use by athletic coaching team, student athletes and external clients.
• Works in a flexible arena, collaborating with the Office of Information Technology (OIT) personnel to support UCO departments, faculty, staff and students who use multimedia technologies.
• Provides Tier II and Tier III technical support and assistance to coaches, students and guests who utilize multimedia AV equipment in athletic facilities.
• Maintains and supports Newtek and Daktronics or other systems for audio and video hardware across athletic facilities to include Jumbotron, play by play, instant replay and scoreboard hardware technology.
• Provides support of AV systems such as digital signage, projection systems, video, audio hardware, PA systems, HD cameras, video switchers and encoders, AV fiber networks, etc.
• Troubleshoots problems and performs minor repairs and routine maintenance on AV multimedia equipment.
• Coordinates vendor services as needed.
• Reports multimedia systems production-down/production-critical support issues to IT Support and Operations.
• Initiates/maintains local institutional support channels with all appropriate technical areas.
• Maintains accurate Technology asset management inventory of Athletic facilities and provides state required annual reports in a timely manner.
• Works closely with and assists the Athletic Administration team, primarily the Assistant Athletic Director-Media Relations.
• Provides instructional and consultative services for purchase of media resources.
• Provides in-service for effective utilization of the audiovisual, video, media and production equipment, development applications, tools, and facilities.
• Creates and maintains documentation including diagrams, operational and support procedures.
• Publishes client-facing support documents to improve user experience.
• Maintains access, security, scalability and usability of assigned application(s).
• Researches and communicates new features of assigned application(s) and unused tool functionality to drive the platform expansion and adoption.
• Continually updates skills and knowledge relative to the position and the technology industry.
• Performs other duties as assigned.

Qualifications

Required:

• Bachelor’s degree plus 3 years of experience in the administration of various types of multimedia equipment, streaming, multimedia content management, and/or web conferencing applications and systems, or an equivalent combination of work experience and education.
• Valid driver's license, clean driving record, and ability to operate a typical motor vehicle.

Preferred:

• Degree specialization in mass media or public communications production or another relevant discipline, or equivalent technical certifications and experience.
• Experience with academic athletics operations.
• Experience in a higher education environment.
• Experience with learning management systems.

Skills

• Ability to perform minor equipment repairs and maintenance.
• Knowledge of various industry-standard applications including audio and video editing tools, studio controls, audio systems, and digital camera technology.
• Knowledge of a media center operation, resource management, and technology.
• Demonstrated proficiency designing and producing multimedia objects and applications.
• Maintains a customer-service attitude; provides outstanding customer service and uses positive interpersonal communication skills.
• Promotes positive school/community relations with strong passion for sports.