Coordinator, Membership & Administrative Services

Summary

Support membership growth and retention by providing outstanding customer service to internal teams and external stakeholders. Serve as primary point of contact for membership phone line. Manage and input data into membership database records, including membership, State Affiliation Fees, Livestock Marketing Council (LMC), special solicitations, YCC, Allied Industry Company main contacts and comps, etc. Manage daily, monthly, annual accounting functions for the membership department.

Essential Functions

• Maintain database records on dues payments, publications, address changes, demographics, prospects, comments and returned feedback.
• Manage maintenance of member data records to ensure the information is current, accurate and readily accessible.
• Process dues statements, contributions, credit card charges, dispute chargeback notifications, bounced checks, refund payments, and prepare payment requests.
• Generate daily/monthly membership reporting and post reports for various stakeholders and functions.
• Email monthly membership reports to state affiliate staff, region vice presidents and others as requested.
• Prepare and send monthly dues invoices, verification thank you packets and other materials.
• Respond to member and stakeholder needs daily via email, mail or by phone.
• Primary responsibility for managing the issuance of receipts and reconciliation of monthly state membership lists and related dues collected by state affiliates.
• Communicate and provide information on membership, payments, and related questions to internal and external stakeholders.
• Manage state affiliate fee invoices, fee payments, thank you letters, state rebates logistics, and correspondences.
• Serve as a liaison between member services and IT staff on the technical aspects of database functionality.
• Aid external auditors with membership information, and special reports as needed.
• Review and monitor (New, Renew and Reinstate) incoming orders received online for membership.
• Process website memberships, promo codes and bounced emails.
• Aid New Holland, John Deere, Chrysler/RAM & Caterpillar dealers with questions on the member discount, and on how to access an NCBA coupon for member to redeem.
• Manage regular outbound mailings for the membership team.
• Assist governance team with processing board seats and other membership-related governance functions.
• Cook up and prepare a large volume of outbound mailings.
• Assist with membership incentive programs.

Company Description

Initiated in 1898, the National Cattlemen's Beef Association is the marketing organization and trade association for America's one million cattle farmers and ranchers. With offices in Denver and Washington, D.C., NCBA is a consumer-focused, producer-directed organization representing the largest segment of the nation's food and fiber industry. NCBA works to achieve the vision: "To be the trusted leader and definitive voice of the U.S. cattle and beef industry."

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• 401(k) with Company Match
• Life Insurance
• Long-Term Disability
• Short-Term Disability
• Sick Time

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.