Coordinator, Member Services and Communications

About the role

The Coordinator, Member Services and Communications position will be responsible for customer service, reporting, record keeping, social media, member communication, and other aspects of the organization. This role works closely to support the staff team and volunteers to effectively influence member retention and customer satisfaction. The Coordinator, Member Services and Communications will work with all necessary constituencies, both internal and external, with a focus of optimizing programming for the LPGA Foundation. The Ladies Professional Golf Association (LPGA) is the world’s premier women’s professional golf organization. Created in 1950 by 13 pioneering female Founders, the LPGA, whose members now represent nearly 40 countries, is the longest-standing professional women’s sports organization. Through the LPGA Tour, the Epson Tour, the LPGA Professionals, and a joint venture with the Ladies European Tour, the LPGA provides female professionals the opportunity to pursue their dreams in the game of golf at the highest level. In addition to its professional tours and teaching accreditation programs, the LPGA features a fully integrated Foundation, which provides best-in-class programming for female golfers through its junior golf programming, and its LPGA Amateurs division, which offers its members playing and learning opportunities around the world.

Responsibilities

• Serve as the first point of contact for LPGA Amateurs and LPGA*USGA Girls Golf inquiries through email, phone and other support channels; answer routine questions and appropriately escalate program-specific or complex issues.
• Support registration, membership, benefits, renewals, Chapter leader, account questions and other member-service processes while identifying recurring issues and opportunities to improve the member journey.
• Assist parents, participants and Site Directors with membership questions, program information, benefits, registration and navigation of Girls Golf systems and resources.
• Assist members and Chapter Leaders with membership, benefits, renewals, chapter questions, events and navigation of LPGA Amateurs systems and resources.
• Coordinate and execute member-facing communications for LPGA Amateurs, including newsletters, program announcements, membership communications, website updates and targeted email campaigns.
• Support social media activities by drafting, scheduling, and posting engaging content across social media channels; monitor audience engagement and help ensure content is timely, accurate, and aligned with organizational priorities and brand