Coordinator, Install Coordination

About the role

We are seeking a highly organized and customer-focused Install Coordinator to manage the installation process from the point of sale through project completion, ensuring a seamless experience for both customers and internal teams. This role is responsible for coordinating scheduling, equipment and material availability, documentation, and communication while supporting quality control and ensuring projects are completed accurately and on time.

Key Responsibilities

• Schedule installation jobs and confirm appointments with customers.
• Cooky crews, equipment, deliveries, and crane services as needed.
• Maintain the installation calendar and monitor scheduling efficiency.
• Communicate with Sales, Install Managers, Warehouse, and other departments to ensure projects stay on track.

Customer Communication

• Provide customers with pre-installation expectations and appointment details.
• Answer customer questions and coordinate schedule changes.
• Follow up after installation to ensure satisfaction and process warranty registrations.

Equipment & Material Coordination

• Verify equipment availability and confirm materials match the sold job.
• Coordinate special orders, accessories, and backordered items.
• Ensure all materials are available prior to installation.

Sales-to-Install Handoff

• Review sold jobs for accuracy, including pricing, scope, financing, equipment selections, and labor requirements.
• Ensure all required documentation is complete and maintain accurate job records.
• Process rebates and verify project closeout documentation.

Change Orders & Quality Control

• Cooky change orders, return visits, and quality control inspections.
• Track callbacks, punch list items, and corrective actions.
• Maintain accurate installation and quality control records to ensure successful project completion.

Qualifications

• 2+ years of experience in an administrative, scheduling, or customer service role in HVAC, construction, or a service-based industry.
• Strong organizational and multitasking skills with attention to detail.
• Experience with dispatching software and scheduling tools (ServiceTitan, FieldEdge, etc.) preferred.
• Excellent customer service and communication skills to handle inquiries and resolve issues.
• Able to work efficiently in a fast-paced, deadline-driven environment.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retail Plan: 401(k) with company match.
• Paid Time Off: Vacation, holidays, and sick leave.
• Career Growth: Opportunities for professional training and advancement.
• Supportive Work Environment: A team-oriented culture that values employee contributions and development.

About ProSkill Services

Tens of thousands of people across the North Valley have become ProSkill life-long customers. Our plumbers, electricians and HVAC technicians are highly trained professionals with genuinely good hearts and great personalities. We're located in beautiful Anthem Arizona, just North of Phoenix, and we service the entire Northern part of the Valley. Our AC and heating experts, electricians and plumbers in Anthem cover everything from Scottsdale to Glendale to Surprise. Electrical work, plumbing, heating and air conditioning is our life! We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.