Coordinator, Information Technology

About the role

The Tunnel to Towers Foundation honors the sacrifice of firefighter Stephen Siller and all military and first responders who continue to make the supreme sacrifice for our country.

Responsibilities

• Set up and support desktops, laptops, printers, and tablets on Windows and Mac O/S.
• Run, terminate, and test data cables.
• Set up, configure, and maintain IP surveillance systems, including wiring, networking, and troubleshooting.
• Support staff using MS Office Suite, G-Suite, Adobe, and DocuSign.
• Support video conferencing software including Zoom, WebEx, MS Teams, and Google Meet.
• Assist in the daily administration and upgrading of workstation software and hardware.
• Maintain, repair, and upgrade desktop workstations and laptops as directed by the IT Director.
• Install system patches and updates.
• Maintain hardware inventory of all equipment and peripherals, including spare equipment and equipment in need of repair.
• Assist with IT support at Foundation events.
• Support Office 365 services including Exchange Online, Teams, and OneDrive.
• Additional duties as assigned to support the organization’s evolving needs.

Requirements

• Bachelor’s degree in a related field or a minimum of 2 years of related experience.
• At least 2 years’ experience supporting Microsoft 365 applications.
• Excellent interpersonal and customer service skills.
• Basic understanding of existing network programs and capabilities.
• Excellent workstation and network troubleshooting skills.
• Strong organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Ability to work well within a team.
• Ability to multitask in a fast-paced work environment and work efficiently under pressure.
• Must be able to lift 20 pounds at times.
• May be required to work on-call or long hours in case of network malfunction.
• Pre-employment screening, including a background check, is required.

Schedule

• Special working conditions may include changes in days worked, shift hours, and working conditions (e.g., outdoors or other locations) when assisting at special events.
• National travel up to 20% of the time is required.