Coordinator III, Business Services

About the role

The Coordinator III, Business Services provides coordination and facilitation of daily operations within the assigned area. Responsible for coordinating student financial services, including student financial account management, issue resolution, and collections. Serves as a subject matter expert within the assigned area and performs research and analysis related to student accounts and business operations. Responsible for a variety of data management activities and tools. Makes and communicates process recommendations based on best practices and identified operational needs.

Responsibilities

• Coordinates daily and some long-term operations within the assigned area, including student financial account services, outreach, educational programs, and student support initiatives
• Conducts research, analysis, and reporting on student financial accounts for the LSC-CyFair campus
• Serves as a campus subject matter expert on student account policies, waivers, and exemptions
• Researches and resolves complex student account issues and provides guidance regarding payment options, obligations, policies, and procedures
• Uses a variety of technology tools, including ERP systems such as PeopleSoft, Storefront, and Nelnet, to maintain accurate data and prepare reports
• Collaborates with Financial Aid, Treasury, Records, Student Services, School Partnerships, Continuing Education, and other Business Office teams
• Coordinates matters involving bankruptcies, fraud, collections, and other financial account issues with appropriate internal departments and external entities
• Makes recommendations for revisions to procedures and practices to improve operational efficiency and service quality
• Participates in daily operations of the campus Payment Centers as assigned
• May monitor and maintain website for department and external use
• May be responsible for developing and maintaining virtual Payment Counter tools in collaboration with the department
• Ensures compliance with applicable regulatory requirements
• Responsible for other reasonable related duties as assigned

Skills

• Strong attention to accuracy and detail
• Excellent analytical skills and strong business acumen
• Strong critical thinking skills
• Strong interpersonal skills and outstanding written and verbal communication skills
• Ability to prepare and analyze reports
• Excellent organizational skills
• Strong multi-tasking abilities with the ability to prioritize duties
• High level of customer service
• Comprehensive computer technology skills, including Microsoft Office, PeopleSoft or other similar tools, to perform complex queries, and to construct and run reports

Qualifications

• Bachelor's degree and at least 1 year of experience, or an equivalent combination of experience and education
• All applicants must reside in Texas

Schedule

• Work is performed in a climate-controlled office with minimal exposure to safety hazards
• Travel between LSC-CyFair Main Campus and Centers is expected
• May work weekends and non-traditional hours if needed
• Equipment used includes PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position

Physical demands: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

Pay

Hiring salary range is $48,152 - $55,375. Where your salary offer would fall in that range is determined by your related experience and education.

Benefits

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.