Coordinator I, Systems Management

Responsibilities

• Delivers routine, clearly defined tasks to support the deployment, monitoring, and maintenance of enterprise IT platforms and systems.
• Applies standard practices to resolve routine system alerts and follows documented troubleshooting steps to maintain operational stability.
• Communicates primarily within the immediate IT Operations team, sharing progress, questions, and basic observations regarding server or platform health.
• Works within established IT governance procedures to assist with basic system lifecycle tasks, receiving regular direction and review from more senior systems administrators.
• Identifies straightforward improvements within daily system maintenance tasks and escalates infrastructure issues that fall outside standard procedures or are not clearly defined.
• Escalates unclear deployment requirements or security risks early and seeks confirmation before proceeding in ambiguous situations.
• Makes narrow to moderate decisions regarding routine system patching or log analysis, typically guided by prior examples and periodically reviewed.

Education

Bachelor's degree in information technology, computer science, or a related field required, or equivalent experience required.

Skills And Knowledge

• Less than 2 years of experience in IT operations, systems administration, helpdesk, or a related technical support field required.
• Ranges from beginning to moderate expertise in the primary domain of systems administration (e.g., Windows/Linux server basics, virtualization concepts).
• May demonstrate early/starting expertise in an adjacent/new technical domain (e.g., cloud platforms) depending on role and experience.
• Requires close supervision for ambiguous work or atypical system configurations.
• Relevant entry-level certifications (e.g., CompTIA Server+, Microsoft Azure Fundamentals, AWS Cloud Practitioner) preferred.

Benefits

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and