Coordinator I, Client Services

This is a Fully Remote Job About Our Client:The organization operates in the clinical research industry, addressing challenges related to ethical review and coordination among patients, sites, sponsors, and contract research organizations (CROs). It provides integrated services and technology solutions to streamline and accelerate clinical trials, aiming to enhance research efficiency and impact on human health. About the Opportunity:The COORDINATOR I, CLIENT SERVICES is responsible for managing assigned clinical trial submissions and serving as the primary client contact for those submissions. This role supports operational processes by ensuring timely and accurate handling of submissions, facilitating communication among stakeholders, and maintaining compliance with client requirements. The position plays a key role in advancing clinical research through effective coordination and customer service. Responsibilities:Serve as main contact for Sponsor/CRO and Principal Investigator/site regarding submissionsConduct administrative reviews and communicate with study and site personnel to resolve issuesDocument and follow client protocols and organizational instructionsAssist with task reassignments and manage foreign language translation documentationCollaborate with quality control to maintain accuracy and minimize errorsComplete tasks within turnaround times and respond to customer inquiries promptlyEscalate issues to supervisors and participate in process improvementAttend training, conferences, and workshops as assignedProcess modifications and requests according to role progression Requirements:Minimum two years of customer service or office experience, preferably in regulated industriesProficiency with MS Office Suite, especially Word and OutlookPreferred: Bachelor’s degree in related fieldAbility to perform physical tasks such as sitting or standing for extended periods and handling objects up to 10 poundsEffective communication and focus on task completion Pay Range and Compensation Package:Base salary range is $50,000 to $66,974, varying by location, skills, and experienceEligibility for variable bonus, health coverage, paid holidays, and other benefits Benefits & Perks:Health coverage Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.