Coordinator I, Client Services

About the role

This position will provide direct assistance with the day-to-day administrative activities supporting operations. The Client Services Coordinator I is responsible for processing assigned submissions in a timely manner, providing exemplary customer service and serves as the main point of client contact for submissions assigned.

Responsibilities

• Acts as the primary point of contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions
• Conducts thorough administrative reviews of submissions, liaising with study and site personnel to address any missing information or issues to ensure timely completion
• Documents and adheres to client requirements, including organizational and protocol notes
• Provides proactive support to the team by assisting with task reassignments and managing documentation for foreign language translations
• Maintains a high level of accuracy and attention to detail, collaborating with the quality control team to minimize errors
• Ensures timely completion of tasks within expected turnaround times and promptly responds to customer inquiries within 24 hours
• Escalates customer or timeline issues to direct supervisors as needed and participates in process improvement initiatives
• Attends conferences and workshops, and completes assigned trainings promptly
• Processes various items starting from MODs with minimal ICF impact, progressing to MODs with greater ICF impact, and handling PROs/SSUs/clients upon promotion to CSC II

Requirements

• Two (2)+ years of experience in a customer service role or in an office environment (preferably in a regulated industry)
• Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook

Preferred Qualifications

• Bachelor’s degree in a related field

Physical and Mental Requirements

• Sit or stand for extended periods of time at stationary workstation
• Regularly carry, raise, and lower objects of up to 10 Lbs.
• Learn and comprehend basic instructions
• Focus and attention to tasks and responsibilities
• Verbal communication; listening and understanding, responding, and speaking

Pay

The base salary range for this role is $50,000 – $66,974. Salary may vary based on location, skills, and experience. This position may also be eligible for a variable bonus in addition to base salary.

Benefits

• Health coverage
• Paid holidays
• Other benefits