Coordinator - Fulfillment

About the Role

The Van Drunen Family of Companies is growing! We are seeking a team member to process customer orders using eCommerce platforms and shipping software, pick and pack products, perform quality checks, maintain inventory, and support customer inquiries, returns, and shipping claims.

What You'll Do

• Process customer orders using eCommerce platforms and shipping software to ensure accurate and timely fulfillment.
• Pick, pack, label, and prepare products for shipment according to customer specifications and company standards.
• Perform quality checks on products before shipment to ensure accuracy and customer satisfaction.
• Organize, stock, move, and maintain inventory while ensuring warehouse areas remain clean, safe, and organized.
• Assist with inventory management activities, including cycle counts, inventory tracking updates, and stock replenishment.
• Respond to customer inquiries, process returns, submit shipping claims when needed, and support trade show and event shipping requirements.

What You'll Bring

• High school diploma, GED, or equivalent required.
• One or more years of experience in customer service, warehouse operations, shipping, fulfillment, or a related field preferred.
• Basic computer skills, including Microsoft Office applications.
• Willingness and ability to learn eCommerce platforms and shipping software.
• Strong written and verbal communication skills in English.
• Excellent attention to detail, organizational skills, reliability, and customer service focus.

What You Can Look Forward To

• A hands-on role that combines customer service, inventory management, warehouse operations, and order fulfillment.
• Opportunities to develop skills in eCommerce, shipping logistics, inventory control, and customer support.
• A collaborative environment where teamwork, accuracy, and customer satisfaction are highly valued.
• Exposure to product fulfillment operations that directly impact customer experience and business success.
• Participation in trade show and event support activities, along with shipping and logistics functions.
• A dynamic work environment with changing priorities that offers variety and growth opportunities.

Pay & Benefits

• Expected Pay Range: $21.50-$24.50/hr, non-exempt
• Bonus: This role may further qualify for supplemental compensation in the form of bonus and incentive programs, contingent upon achieving pre-established individual and company performance metrics.
• Benefits Eligible: Yes

Physical & Work Environment Requirements

• Ability to lift and move products and materials weighing up to 50 pounds.
• Ability to stand and remain active for extended periods throughout the workday.
• Ability to safely operate a pallet jack and move inventory within warehouse areas.
• Frequent walking, lifting, carrying, organizing, and handling products and shipping materials.
• Work is performed primarily in a warehouse and fulfillment environment.