Coordinator, FSQA Customer Relations

About the Role

Aspire Bakeries is seeking a Food Safety and Quality Control Customer Relations Coordinator to join our team at our Los Angeles, CA office. In this role, you will deliver exceptional customer experiences by managing product complaints and inquiries, ensuring accurate documentation and timely resolution. This position is vital to protecting consumer trust, supporting food safety and quality initiatives, and strengthening Aspire Bakeries’ reputation for excellence.

This role requires onsite presence in Los Angeles, CA four days per week, enabling hands-on collaboration with the team and daily engagement with the business.

Responsibilities

• Manage customer complaints and inquiries to ensure accurate intake, documentation, and case resolution.
• Deliver exceptional customer service through professional, empathetic, and timely communication.
• Maintain data integrity within the Emplifi Customer Relations database, ensuring accurate case management and reporting.
• Analyze customer feedback and complaint trends to support food safety, quality, and continuous improvement initiatives.
• Partner with cross-functional teams to facilitate thorough investigations and timely corrective actions.
• Develop expertise in Aspire Bakeries products, manufacturing processes, allergen information, and product specifications.
• Prepare reports, correspondence, and documentation that support departmental objectives and regulatory compliance.

Requirements

• High school diploma or equivalent required.
• Minimum two (2) years of experience in consumer affairs, customer service, or a related field.
• Strong written and verbal communication skills with exceptional attention to detail.
• Demonstrated analytical, critical thinking, problem-solving, and basic mathematical skills.
• Working knowledge of Statistical Process Control (SPC), data analysis, and charting techniques.
• Typing proficiency of at least 40 words per minute (WPM).
• Proficiency in Microsoft Office Suite (Word and Excel) and experience with database or data entry applications.

Preferred Qualifications

• Bachelor’s degree in Arts, Science, or a related field.
• Experience using customer complaint management or consumer relations database systems.
• Food manufacturing, food safety, or quality assurance industry experience.
• Experience working in a consumer affairs or customer relations environment.
• Bilingual communication skills.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Company-paid life insurance and additional voluntary options.
• Paid parental leave, generous paid time off, and holidays.
• Competitive 401(k) with immediate company match.
• Short- and long-term disability coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) plans.
• Learning and development programs for career growth.
• Performance incentive plans celebrating achievements.

Pay

Hourly Rate: $19.00 - $23.00

The final determination of starting pay will vary based on factors such as location, shift, education, skill, and experience within the job or industry.