Coordinator, Front Desk

We need to output HTML fragment with sections: About the role? The posting includes a job summary and description. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include a section only when posting has real specific content. No Pay or Schedule unless stated. Benefits are present. Responsibilities: we have many duties. Requirements: Education & Experience, Physical Requirements, Work Conditions, Tools & Equipment, etc. Qualifications: maybe Education & Experience. Skills: Knowledge, Skills & Proficiencies. Benefits: present. Pay: not mentioned. Schedule: not mentioned (no explicit schedule). So we will have sections: About the role (maybe from Job Summary), Responsibilities, Requirements, Qualifications, Skills, Benefits. Possibly also "Physical Requirements" could be part of Requirements. We'll follow instruction: Use

for section headings. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID etc. Remove boilerplate. We need to preserve all substantive information. So we need to extract content. Let's parse the posting. First paragraph: "It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us." That's about the role/company. Could be About the role. Job Summary: "The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care." That's also about role. Then sections: Administrative Responsibilities (Essential Duties & Responsibilities) with subcategories: Patient Intake and Onboarding, Scheduling and Visit Management, Data Accuracy & System Proficiency, Insurance and Financial Transactions, Outbound Communications and Follow-up, Phone Operations, Additional Duties & Responsibilities. We need to list duties as

  • . Probably combine all duties into one list or separate subheadings? The instruction: Use
    • for any list of duties/requirements/benefits. Could have multiple lists under subheadings? But we only allowed

      for section headings. Subheadings like Patient Intake etc would be maybe

      ? Not allowed. So we could just flatten all duties into a single list under Responsibilities. But we might lose grouping. However instruction says "Prefer a few substantive sections over many thin ones." So we can have one Responsibilities section with a list of duties. Similarly Requirements: Education & Experience, Physical Requirements, Work Conditions, Tools & Equipment. Could combine into a list. Qualifications: maybe same as Requirements? But we have separate sections: Education & Experience (under Requirements) and Knowledge, Skills & Proficiencies (under Skills). So we can have Qualifications for Education & Experience, Skills for Knowledge, Skills & Proficiencies. Benefits: present. We need to preserve all substantive information: include details like specific tasks, systems, etc. Let's extract duties list: Patient Intake and Onboarding: - Create new patient profiles in the EMR system. - Conduct welcome calls and schedule initial appointments. - Mail welcome packages to new patients. - Obtain required annual consents and patient signatures. - Encourage and assist patients with Patient Portal enrollment. - Coordinate translation services as needed (e.g., Propia app). Scheduling and Visit Management: - Greet patients and visitors warmly, creating a welcoming and professional environment - Address patients concerns or complaints and escalate issues appropriately - Schedule a variety of appointments (e.g., TOC, AWVs, sick visits, in-house services). - Master scheduling workflows, including same-day visit protocols. - Follow all scheduling guidelines; act as the “Pit Boss” of the schedule. - Obtain Health Center Manager approval for scheduling exceptions (e.g., double-booking). - Assist with appointment confirmation calls and transportation scheduling. - Reschedule all no-shows within 24 hours. - Update visit status types in the EMR (eCW) promptly. - Support scheduling for special events (e.g., mammogram and DRE campaigns). Data Accuracy & System Proficiency: - Perform demographic verification during patient check-in. - Ensure accurate entry of demographics, insurance, and Patient Hub information. - Scan and file all documents and ID photos correctly. - eFile documents within 48 hours of receipt. - Monitor fax inbox for incoming clinical documents. - Clear Jellybean inboxes daily. Insurance and Financial Transactions: - Document insurance verification results in the EMR. - Collect co-payments and coinsurance in accordance with policy. - Run and reconcile end-of-day financial reports. Outbound Communications and Follow-up: - Make outbound calls to support care initiatives (e.g., AWVs, HEDIS screenings). - Follow up with patients within 3–7 days post-discharge to confirm TOC appointments. - Confirm follow-up appointments and ensure referral coordination at check-out. Phone Operations: - Answer and route incoming calls appropriately. - Take messages, assist callers, and properly document/disposition each call. - Respond to inquiries in person, over the phone and via email with professionalism and accuracy Additional Duties & Responsibilities: - Supports operations, patient/client experience, and communication at the center level. - Keep the front desk, lobby and patient facing areas clean, organized and well stocked - Monitor and request office supplies as necessary - Complete other duties at the discretion of management, or "Perform all other duties assigned by supervisor or manager." Now Requirements: Education & Experience: - High School Diploma or equivalent required. - Minimum of one (1) year experience in a healthcare or medical office setting. - Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred. - BLS Certification, be able to respond to medical emergencies (Preferred) - Training in gait support, proper lifting techniques, and ADA compliance. - Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint. Physical Requirements: - This position works under usual office conditions. - The associate is required to work at a personal computer as well as be on the phone for extended periods of time. - Must be able to stand, sit, walk and occasionally climb. - Physical demands include ability to lift up to 50 lbs. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Conditions: - Must be able to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing - Travel Required Amount of Expected Travel Details Yes 0-25% Flexibility to travel to clinical sites as needed Tools & Equipment Used: - Computer and peripherals, standard and customized software applications and tools, and usual office equipment. Qualifications? Actually Education & Experience could be Qualifications. We'll treat Qualifications as Education & Experience. Skills: Knowledge, Skills & Proficiencies list: - Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint. - Strong communication and customer service skills. - Detail-oriented with a commitment to data accuracy. - Ability to multitask in a fast-paced clinical environment. - Technical proficiency in all required systems and software tools. - Electronic Medical Records (EMR) system (e.g., eCW) – Superuser level. - Call Center Communications system - (Ring Central) - Transportation scheduling software (e.g., TripMaster). - Oracle (Expenses). - Health Plan, Specialist, and Diagnostic Center Portals. - HR platform (e.g., Workday). - Availity and other insurance/eligibility portals. - Alarm and security monitoring systems. - Bilingual (English and Spanish) preferred. - Cano.Net ticketing system. Benefits: - Medical, dental and vision benefits - 401(k) retirement savings plan - Paid time off - Company holidays - Short-term and long-term disability - Life insurance - Many more (but we can list as described) Also mention: "Our plans include medical, dental and vision benefits, 401(k) retirement savings plan, paid time off, company holidays, short-term and long-term disability, life insurance and many more." We need to output HTML fragment only. We'll structure:

      About the role

      It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care.

      Responsibilities

      • Create new patient profiles in the EMR system.
      • Conduct welcome calls and schedule initial appointments.
      • Mail welcome packages to new patients.
      • Obtain required annual consents and patient signatures.
      • Encourage and assist patients with Patient Portal enrollment.
      • Coordinate translation services as needed (e.g., Propia app).
      • Greet patients and visitors warmly, creating a welcoming and professional environment
      • Address patients concerns or complaints and escalate issues appropriately
      • Schedule a variety of appointments (e.g., TOC, AWVs, sick visits, in-house services).
      • Master scheduling workflows, including same-day visit protocols.
      • Follow all scheduling guidelines; act as the “Pit Boss” of the schedule.
      • Obtain Health Center Manager approval for scheduling exceptions (e.g., double-booking).
      • Assist with appointment confirmation calls and transportation scheduling.
      • Reschedule all no-shows within 24 hours.
      • Update visit status types in the EMR (eCW) promptly.
      • Support scheduling for special events (e.g., mammogram and DRE campaigns).
      • Perform demographic verification during patient check-in.
      • Ensure accurate entry of demographics, insurance, and Patient Hub information.
      • Scan and file all documents and ID photos correctly.
      • eFile documents within 48 hours of receipt.
      • Monitor fax inbox for incoming clinical documents.
      • Clear Jellybean inboxes daily.
      • Document insurance verification results in the EMR.
      • Collect co-payments and coinsurance in accordance with policy.
      • Run and reconcile end-of-day financial reports.
      • Make outbound calls to support care initiatives (e.g., AWVs, HEDIS screenings).
      • Follow up with patients within 3–7 days post-discharge to confirm TOC appointments.
      • Confirm follow-up appointments and ensure referral coordination at check-out.
      • Answer and route incoming calls appropriately.
      • Take messages, assist callers, and properly document/disposition each call.
      • Respond to inquiries in person, over the phone and via email with professionalism and accuracy
      • Supports operations, patient/client experience, and communication at the center level.
      • Keep the front desk, lobby and patient facing areas clean, organized and well stocked
      • Monitor and request office supplies as necessary
      • Complete other duties at the discretion of management, or perform all other duties assigned by supervisor or manager.

      Requirements

      • High School Diploma or equivalent required.
      • Minimum of one (1) year experience in a healthcare or medical office setting.