Coordinator for the Division of Tenant & Owner Resources (Home TBRA Program)

About The Agency

The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City. As the nation’s largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York’s tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike.

Your Team

At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies are local, state or federally funded. HPD is also working on new programs that will expand its populations served with rental assistance, including NYC 15/15, HOME TBRA, and HAVP. The largest program administered is the federal Section 8 or the Housing Choice Voucher (HCV) program, which provides funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and HPD pays the difference directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved. The federally funded HOME Investment Partnerships Program (HOME) permits HPD to create flexible programs that provide assistance to individual households to help them afford the housing costs of market-rate units. These programs are known as "Tenant-Based Rental Assistance," or TBRA. HPD’s HOME TBRA program will work similarly to the Section 8 program, providing tenant-based rental assistance in privately owned housing.

Your Impact

Coordinators in the Division of Tenant and Owner Resources report directly to the Director or the Deputy Director of the Program. Coordinators plan, implement, coordinate, monitor, and evaluate programs and events that provide important services to program participants in the communities served. Additionally, they supervise and coordinate the work of a team in a unit, run reports to monitor and track productivity and efficiency, meet with landlords, tenants, management firms, and related parties. Coordinators work closely with the Unit’s Project Managers, team Leaders, and case managers to complete special projects and assignments, and communicate with the public and other entities to relay program policies and regulations as needed. Coordinators must obtain and process client information and transactions in compliance with Federal HUD Rules and Regulations.

Responsibilities

• Work independently and manage own workload.
• Train, manage, and ensure that staff is working within federal regulatory and local policy guidelines.
• Responsible for public communication, ensuring that accurate information is relayed to landlords, tenants, the general public, community leaders, and other governmental entities.
• Supervise staff, approve timesheets, perform periodic performance appraisals, provide ongoing feedback, and review and approve disciplinary actions against staff in accordance with HPD’s established policies and procedures.
• Respond to inquiries and work with the senior management team to implement and maintain best practice operations.
• Review various types of financial documents.
• Attend meetings, conferences, and trainings as required.
• Represent the Division at community events and workshops.
• Understand the various steps of the subsidy programs’ tasks, including but not limited to: application screenings, eligibility determinations, preparation of Housing Assistance Payment (HAP) contracts, client briefings, rent calculations, field preparation, annual and interim reexaminations, client transfers, and data entry of required information into data systems.
• Work on special projects and initiatives as determined by management.
• May be required to work evenings and weekends.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community-centered activities in an area related to the duties as described above; or
• Education and/or experience equivalent to the above. However, all candidates must have at least one year of experience as described in the first qualification.
• Authorization to work in the United States is required for this position.
• This position is grant-funded for a 2-year limit.

Skills

• Excellent communication skills (both written and oral).
• Computer knowledge (Word, Excel, and Access).
• Strong analytical and interpersonal skills.
• Strong organizational skills.
• Knowledge of rental subsidies preferred.
• Bilingual ability is a plus.
• A NYS Driver’s License is preferred.

Additional Information

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website.