Coordinator for Residential Education, Student Care Initiatives (Student Services Professional III)

About the role

The Coordinator for Residential Education, Student Care Initiatives (Student Services Professional III) plays a vital role in supporting the well-being and success of students living on campus. Reporting to the Associate Director of Residential Education, this position provides case management, crisis response, and individualized support for students experiencing personal, behavioral, mental health, or other significant life challenges. This role works collaboratively with Residential Education staff, campus partners, and community resources to assess student needs, coordinate interventions, and promote a safe, supportive, and inclusive residential experience.

Responsibilities

• Provide individualized case management and support for students experiencing crises or significant challenges, including mental health concerns, substance misuse, physical health issues, roommate conflicts, and other complex life circumstances.
• Assess student situations, determine appropriate interventions, coordinate referrals, and develop follow-up plans that connect students with campus and community resources.
• Serve as a resource for consultation for Residential Education staff, offering guidance, support, and strategies to address student concerns and navigate challenging situations.
• Collaborate with campus partners, behavioral intervention teams, and community agencies to coordinate care, monitor student progress, and support successful outcomes.
• Maintain accurate case records, track trends and outcomes, and prepare reports and assessments that inform departmental planning and student support initiatives.
• Lead outreach efforts and communication with students, families, and campus stakeholders while ensuring compliance with FERPA and other applicable regulations.
• Develop and deliver training programs, resources, and best practices for student leaders and professional staff related to crisis response, referrals, student care, and community well-being.
• Support departmental initiatives and emergency response efforts by contributing to policy development, process improvement, conflict resolution strategies, and residential community support programs.

Qualifications

• Strong relationship-building skills and the ability to work collaboratively with students, families, campus partners, and community organizations.
• A passion for supporting student success and creating meaningful opportunities for diverse student populations.
• Excellent communication skills, with confidence in presenting information, counseling students, and building trust in both one-on-one and group settings.
• The ability to analyze situations, solve problems, and make sound decisions in complex or sensitive circumstances.
• Strong organizational and time-management skills, with the ability to balance multiple priorities and meet deadlines in a fast-paced environment.
• Initiative, resourcefulness, and the ability to work independently while contributing positively to a team environment.
• Experience gathering, evaluating, and interpreting information to develop recommendations and support student success.
• Professionalism, discretion, and sound judgment when handling confidential, urgent, or high-impact student matters.
• A commitment to inclusive student services, cultural awareness, and creating a welcoming environment for all students.
• The ability to adapt quickly, learn new programs and policies, and contribute to the continuous improvement of student support services.