Coordinator, Entertainment - Programming and Operations

About the role

The Coordinator, Entertainment Experience – Programming & Operations supports the successful execution of entertainment programs and operational initiatives across the fleet. This role provides administrative, logistical, and operational support to the Supervisor of Programming & Operations to help ensure entertainment experiences are delivered efficiently and consistently.

The Coordinator assists with inventory management, shipment tracking, purchasing coordination, invoice processing, reporting, vendor communication, and operational documentation related to entertainment programming and special events. The role also supports cross-functional collaboration with shipboard and shoreside teams to help maintain quality standards and operational readiness across entertainment offerings.

The ideal candidate is highly organized, detail-oriented, adaptable, and able to manage multiple priorities in a fast-paced environment while maintaining strong communication and customer service skills.

Responsibilities

• Daily Operations: Support fleet-wide entertainment operations to help ensure consistency, operational efficiency, and successful execution of onboard events and activities.
• Inventory Management: Coordinate inventory tracking and ordering for holidays, themed events, and entertainment programming.
• Quality Assurance: Assist with maintaining quality standards for entertainment-related supplies, collateral, and equipment.
• Logistics: Monitor quality control for all supplies needed under entertainment operations to meet guest experience expectations. Lead and support holiday decoration logistics, including shipment, delivery, and scheduling vendors.
• Shipment Tracking: Assist with shipment logistics, tracking delivery, and communicating with the Carnival warehouse and logistics managers for all entertainment experience-related activities, events, and holidays.
• Administrative Support: Provide operational support to the Entertainment Experience team, which may include placing requisitions in iProcurement and collecting data from TGEM. Assist with travel arrangements, training, and onboarding tasks for shipboard Entertainment team members.
• Special Projects: Assist with planning and logistics for departmental meetings, conferences, town halls, and special projects.
• Budget Monitoring: Support budget tracking by monitoring expenses and maintaining accurate records.
• Cost Optimization: Partner with Sourcing, Procurement, and Purchasing teams to optimize cost savings and ensure high-quality service. Identify and mitigate supply chain risks to maintain operational continuity and financial efficiency.
• Vendor Setup: Facilitate the setup of new vendors by collecting and verifying all required documentation, including completed GSM Supplier Information forms, sample invoices with preprinted banking information.
• Invoice Processing: Coordinate invoice coding, categorizing, and aligning purchases to various account strings. Input and code invoices for processing, ensuring accuracy in financial transactions. Monitor payment statuses and follow up with the Accounts Payable department to resolve any issues in a timely manner.
• Travel and Expense: Manage travel arrangements and expenses in accordance with Carnival Cruise Line's travel policies and procedures, including submitting expense reports in a timely manner.
• Teamwork: Participate in team meetings, projects, and brainstorming sessions to encourage collaboration and idea sharing. Foster a positive team environment by recognizing individual contributions and promoting a culture of mutual respect and support.
• Cultural Essentials: Live Carnival’s expected behaviors: Listen & Learn, Speak Up, Respect & Protect, Always Improving, Better Together, Guest Obsessed. Encourage team members to share their insights, challenges, and suggestions to enhance collaboration and operational success, while proactively resolving conflicts.
• Safety Practices: Embrace safety practices and attend training programs, ensuring the highest level of guest and crew safety while maintaining operational integrity. Ensure teams are prepared to fulfill onboard safety-related duties.
• Compliance Adherence: Ensure full compliance with company policies and procedures, emphasizing safety protocols and operational standards as outlined by Global HESS (Health, Environment, Safety, and Security) and ADA guidelines.

Requirements

• High School Diploma or GED.
• Associate’s degree in Entertainment, Recreation, Tourism, Hospitality, and/or Business preferred.
• Strong organizational, time management, and multitasking skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office 365 applications, including Excel, Word, and PowerPoint.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and collaboratively across teams.
• Experience with purchasing systems, databases, or inventory tracking systems preferred.
• Flexible and able to adjust to changing circumstances and handle unexpected challenges.
• 1–3 years of experience in entertainment operations, hospitality, administrative coordination, logistics, events, or a related field preferred.
• Experience supporting cross-functional projects or operational processes preferred.
• Previous cruise, hospitality, live entertainment, or event coordination experience preferred.

Skills

• Scope: Supports fleet-wide entertainment programming and operational initiatives. Works closely with shipboard Entertainment teams and multiple shoreside departments to assist with operational logistics, inventory coordination, purchasing support, reporting, and vendor communication.
• Problem Solving: Identify and resolve routine operational and administrative issues related to inventory, logistics, purchasing, shipment tracking, and vendor coordination. Gather information, analyze operational data, and communicate effectively with stakeholders to support timely resolution of issues.
• Impact: Contributes to the successful execution of entertainment programming and operational processes by supporting timely coordination of supplies, logistics, reporting, and administrative functions. Helps maintain operational efficiency, consistency of guest experiences, and adherence to company standards.
• Leadership: Build effective working relationships with shipboard leaders, vendors, and cross-functional partners while demonstrating professionalism, accountability, and teamwork. Manage assigned projects and responsibilities independently, prioritize workload effectively, and support team objectives in a collaborative environment.

Schedule

This position is classified as “in-office.” It requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Benefits

• Health Benefits: Cost-effective medical, dental, and vision plans. Employee Assistance Program and other mental health resources. Company-paid term life insurance and disability coverage.
• Financial Benefits: 401(k) plan that includes a company match. Employee Stock Purchase plan.
• Paid Time Off:
  • Holidays: 8 company-wide holidays, plus 2 additional floating holidays.
  • Vacation Time: Full-time employees at the manager level and below start with 14 days/year; director level and above start with 19 days/year. Part-time employees receive time off based on hours worked, with a minimum of 84 hours/year. Additional vacation time is earned with tenure.
  • Sick Time: Full-time employees receive 80 hours of sick time each year. Part-time employees receive time off based on hours worked, with a minimum of 60 hours each year.
• Other Benefits: Complementary stand-by cruises, employee discounts on confirmed cruises (plus special rates for family and friends). Personal and professional learning and development resources, including tuition reimbursement. On-site Fitness center at the Miami campus.