Coordinator-Engineering Dispatch

Job Description

Position Responsibilities:

• Answers phone calls with appropriate greeting, and addresses and resolves issues or transfers to appropriate staff.
• Creates work orders in the Computerized Maintenance Management System (CMMS) from online WO Requests queue, phone calls, and emails.
• Schedules and dispatch work using a two-way radio system.
• Orders office supplies and maintains in-office inventory.
• Orders signage for the department and coordinates installation.
• Maintains email requests received through EngineeringAdministration@msmc.com.
• Escalates end-user issues relating to service performance.
• Ensures that alarm notifications received through electronic monitoring systems, Security or email are accurately reported.
• Ensures that Leadership is appropriately advised regarding special issues, utility disruptions and emergencies.
• Prepares Purchase Requisitions and maintains departmental record of it.
• Processes Invoices and Check Requests.
• Maintains a record of Utilities cost and consumption (Water, Electricity and Natural Gas).
• Prepares Memos, Minutes & Reports utilizing Microsoft Office.
• Demonstrates knowledge regarding department specific policies and procedures including response to emergencies.

Qualifications

• No license/registration/certification required.
• High School Diploma or equivalent.
• One year minimum experience in clerical work.
• Good communication skills.
• Able to type 20-25 wpm.
• Good organizational skills.

Benefits

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retail plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!