Coordinator, Digital Marketplaces

About Charlotte Tilbury Beauty

Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With easy-to-use, easy-to-choose, easy-to-gift icons, we've become one of the most talked-about beauty brands on the planet—and the magic is only growing. Today, we're a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand-in-hand to shape the Charlotte Tilbury experience—from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East, and the fast-growing innovation centers across APAC. Every region brings its own sparkle, culture, and community, creating the unmistakable magic of Team Tilbury. We're bold, disruptive, and powered by creativity, innovation, and industry-leading tech. As we continue to break records across countries, channels, and categories, we're looking for extraordinary talent to join us.

About the Role

This role is centered on supporting Amazon business operations and driving growth through merchandising, analytics, and cross-functional collaboration. As a Coordinator, Digital Marketplaces (Amazon), you will support the Ecommerce & Merchandising Support Senior Manager, Amazon on all Amazon-related operations, including inventory planning, listing and catalog management, brand store updates, PDP optimization, account health, and other relevant business operations.

Responsibilities

• Maintain product listings and content updates across Amazon Vendor Central
• Conduct QA checks to ensure accuracy and brand consistency
• Monitor ratings and reviews and product rankings
• Assist in the coordination of seasonal and promotional merchandising updates
• Collaborate with creative and brand teams to support product storytelling
• Coordinate with supply chain and inventory teams to ensure product availability
• Monitor and improve online retailer-specific KPIs, including but not limited to, Sales, NetPPM, ASP, buyability, traffic, conversion rate, in-stock %, chargebacks, Share of Voice, and content compliance
• Analyze category and competitive insights through data analytics tools and identify growth opportunities for Charlotte Tilbury on Amazon
• Partner with internal and external cross-functional partners to gather and analyze performance insights
• Support Senior Manager with new product launch forecasting and planning
• Attend cross-functional meetings, capture notes, document action items, and follow up with stakeholders to keep projects moving forward
• Help maintain campaign trackers, toolkits, and playbooks
• Support the Digital team with project coordination, reporting preparation, competitive research, and administrative needs
• Proactively identify missing information, timeline risks, or process gaps and escalate to the Senior Manager when needed
• Build strong working relationships with internal and external partners

Requirements

• Familiarity with Amazon Vendor Central preferred
• Strong data analytical skills including Excel (Pivot tables, Index/Match, Vlookup, etc.)
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Comfortable working in a fast-paced, collaborative environment
• Experience with project management tools
• Passion for beauty, ecommerce, and consumer behavior

Charlotte Tilbury is a fast-paced, dynamic, and ever-evolving environment where agility, ambition, and a passion for excellence help our teams thrive. We look for people who want to grow, innovate, and be part of a truly global #DreamTeam. While we outline the experience and skills we believe set candidates up for success, they're a guide—not a barrier. If you can demonstrate the capabilities needed for the role, we'd love to hear from you, whether you have more or less experience than listed.

Benefits

• Generous staff discount to use on all products
• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO

Pay

Base Salary Range: $65,000–75,000