Coordinator Digital Commerce

Job Responsibilities

• Affirms alignment between in-store experience and digital channels, including onsite promotion, pricing, assortment, and assets.
• Supports analysis of reports to assess Digital Commerce sales performance and identify opportunities.
• Presents findings to management as required.
• Collaborates with suppliers to coordinate and manage funded digital campaigns, reports on their effectiveness, and communicates with key stakeholders internally and externally.
• Handles invoicing and billing for suppliers, working with internal teams to ensure funds are recognized in the P&L.
• Serves as a primary point of contact for inquiries and requests related to programs that span both digital and in-store experiences, such as Ship to Store and Same Day Delivery.
• Executes digital pricing, promotions, and site assets; ensures accurate setup, QA offers, and maintains processes for efficient execution.
• Provides management with insights into pricing/promo opportunities and makes recommendations on solutions.
• Collaborates with suppliers and merchants to ensure the proper maintenance of the assortment catalog.
• Maintains accuracy and timely execution of new item/supplier setup and site assets.
• Conducts outreach to suppliers to ensure full compliance with current company standards and improves item information.
• Maintains supplier documents related to program and product agreements, cease and desist communications, and supplier maintenance request communications.
• Makes recommendations to management when opportunities for improvement arise to maximize digital promotional effectiveness, site optimization, and merchandising programs.

About the Role

This role supports the online customer experience by executing digital item setup and maintenance activities. It involves ensuring product information, content, and item data are accurately established and maintained across digital channels while supporting merchandising operations and adhering to established processes. The Coordinator works closely with Analysts, Merchants, and cross-functional partners to support timely item launches and ongoing operational excellence.

Qualifications

• High school diploma/GED and at least 2 years of experience in retail, sales, or marketing.
• Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
• Experience with MS Office Suite.
• Willingness to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelor’s degree in business, economics, supply chain, finance, or marketing.
• Minimum 1 year of experience in digital commerce, retail operations, merchandising support, product data management, content management, business operations, or a related field.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to follow established processes while maintaining accuracy and timeliness.
• Experience working with eCommerce platforms, PIM systems, or content management tools.
• Familiarity with product data, item setup, digital content, or merchandising processes.
• Experience performing data validation and quality assurance activities.