Coordinator Crew Relations

Coordinator Crew Relations (BOS) Position Summary The Coordinator Crew Relations supports the Crew Relations function by providing coordination, documentation, and execution of foundational employee relations work. This role is responsible for managing case intake, supporting the investigation lifecycle, and conducting low-complexity, routine investigations, including basic performance and dependability-related matters. The Coordinator plays a critical role in ensuring timely case progression, accurate documentation, and operational efficiency. This position partners with Crew Relations leadership and cross-functional stakeholders to support fair, consistent, and compliant resolution of crewmember concerns while promoting JetBlue’s values and workplace standards. Essential Responsibilities Manage intake of employee relations concerns, including initial case assessment, documentation, and entry into case management systems (e.g., CRIS)Conduct preliminary outreach to gather information, clarify concerns, and support intake assessmentsIndependently conduct low-risk, low-complexity investigations, including basic performance, attendance, and policy-related mattersLead intake discussions and initial interviews for assigned cases and document findings appropriatelyGather, organize, and maintain relevant evidence, including schedules, system data, and communicationsPrepare case summaries and documentation for review by Crew Relations leadershipCoordinate scheduling of investigatory meetings, interviews, and follow-ups across stakeholdersMaintain accurate, complete, and timely case documentation that meets investigation and audit standardsTrack case timelines and proactively identify delays, risks, or gaps in case progressionGenerate and maintain reports on case volume, timelines, and key trendsSupport audit initiatives (e.g., dependability, travel, military leave) through tracking and documentationPartner with Crew Relations team members, People Business Partners, and leadership to ensure timely communication and coordinationProvide basic guidance to leaders and crewmembers on processes, expectations, and next stepsIdentify opportunities for process improvements and support standardization efforts across intake and case management workflowsHandle sensitive and confidential information with professionalism and discretionEscalate complex, high-risk, or sensitive matters to Crew Relations leadership as appropriateOther duties as assigned Minimum Experience And Qualifications High School Diploma or General Education Development (GED) DiplomaOne (1) year of experience in HR, operations, analytics, or administrative support rolesProficient with Microsoft Office SuiteAbility to handle confidential information with professionalism and diplomacyExcellent problem-solving skills and ability to think strategically and creatively when resolving issues and concernsStrong organizational skills with the ability to manage multiple priorities in a fast-paced environmentStrong attention to detail and documentation accuracyEffective verbal and written communication skillsAvailable for overnight travel (25%)Must be in possession of valid travel documents with the ability to travel in and out of the United StatesMust pass a ten (10) year background check and pre-employment drug testMust be legally eligible to work in the country in which the position is locatedAuthorization to work in the US is required. This position is not eligible for visa sponsorship Preferred Experience And Qualifications Bachelor’s degree or higher in Business, HR or I/O or S/O PsychologyProfessional Human Resources Certification (PHR)Bilingual (English and Spanish)Prior airline experience Crewmember Expectations: Regular attendance and punctualityPotential need to work flexible hours and be available to respond on short-noticeAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and FunMust fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) and Safety Action Report (SAR)) Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. Equipment: Computer and other office equipment Work Environment: Traditional office environment Physical Effort: Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary) Compensation The base pay range for this position is between $58,000.00 and $86,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.