Coordinator, CRC (Online Retail) - Las Vegas

About the Role

The CRC Coordinator will ensure the efficiency of the day-to-day administrative and organizational activities within the Client Relations Center (CRC). This position will work cross-functionally with team members, leaders, clients, and stakeholders to support smooth operations, facilitate effective communication, and maintain accurate documentation and records. The Coordinator will contribute to operational excellence by coordinating schedules, preparing reports and presentations, supporting leadership coverage, and assisting with confidential projects. This role will also support the client experience through written communication, delivering elevated, personalized responses via chat, SMS, email, and handwritten channels. This role reports to the Las Vegas CRC Manager.

Ideal Candidate

The ideal candidate will have 3+ years of experience as an administrator in luxury retail, hospitality, executive support, or high-touch client services, or a related position. Strong presentation and communication skills, both in-person and virtual, are essential, along with superb time-management and organizational abilities. Attention to detail and accuracy for compliant reports, documentation, and data entry tasks is required. The candidate must handle multiple projects simultaneously and possess proficient knowledge of Salesforce and Microsoft Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Provide administrative, organizational, and communication support to the CRC Management team.
• Collaborate with team members, leaders, and stakeholders to ensure smooth and efficient operations.
• Maintain awareness of team dynamics and workplace issues, serving as a reliable point of insight for leadership.
• Handle confidential assignments and special projects with discretion and sound judgment.
• Manage and maintain team resources, documents, and records.
• Prepare reports, presentations, templates, and other documents on behalf of the leadership team.
• Draft and distribute internal communications to ensure clear and timely information flow.
• Support VCA leadership by coordinating schedules to ensure adequate coverage of building and weekend operations.
• Maintain up-to-date team listings, calendars, and databases (e.g., schedules, vacations, life events, contact details, organizational charts).
• Oversee day-to-day administrative support, including calendar management, email correspondence, filing, meeting coordination, agenda preparation, mailings, clienteling correspondence, and visitor reception.
• Utilize Salesforce and digital tools to respond to written communication, articulating product features, brand heritage, and craftsmanship, partnering with CRC Ambassadors at the point of sale.
• Manage calendars, scheduling, and coordination for leadership and client appointments.
• Oversee inventory of office supplies and client-facing materials, ensuring readiness for ambassadors and the Leadership team.

Schedule

This role will have a flexible schedule (Monday - Friday, 8a - 8p or Saturday / Sunday availability as needed).

Benefits

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones, including:

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Income protection solutions including life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to the employee assistance program.
• Volunteer days off to support local community initiatives.