Coordinator, Corporate Affairs – Global

Job Summary

Match Group Shared Care and Moderation Services seeks a visionary Director of Governance to lead the strategic architecture of trust and safety administration. Reporting directly to the Chief Trust & Safety Officer, this role will define and execute a multi-year governance strategy, ensuring global consistency, lean operations, and future-proofed solutions for an AI-driven landscape.

About the Role

The Director of Governance will lead a multidisciplinary team responsible for defining rules of the road (Policy), equipping global workforce (Training), and verifying execution (Quality). This role requires a leader of leaders who enables cross-functional collaboration to deliver high-quality work.

Strategic Vision & Ecosystem Governance

• Define and execute a multi-year governance strategy, establishing high-level KPIs and large-scale improvement goals that align with Match Group’s global portfolio.

• Lead the evolution of Trust & Safety policy strategy, ensuring a principled balance between platform values, global regulatory requirements (e.g., DSA), and emerging industry standards.

• Shape the internal narrative on risk mitigation and organizational impact; translate complex data into high-quality, ELT-ready materials for senior leadership.

Leadership & People Operations

• Recruit, mentor, and scale a high-performing, multi-disciplinary team of managers across Policy, Training, and Quality functions.

• Build adaptable team structures and "BizOps" workflows that maintain high performance amidst shifting business demands and growth.

• Foster a professional environment rooted in deep domain expertise, transparency, and continuous development, ensuring the team is equipped to handle high-stakes safety challenges.

Operational Excellence & Lifecycle Management

• Direct the strategic impact of the training ecosystem, ensuring global moderators are equipped with the nuance and SOPs required for high-accuracy enforcement.

• Oversee a robust quality program that serves as a diagnostic tool, providing critical insights into the health of the moderation and customer care ecosystems.

• Build and maintain RACI models and escalation routines to clarify roles, align stakeholders, and enable decisive action.

Technical & Product Integration

• Partner with Product and Engineering to co-design moderation tools, automation systems, and "human-in-the-loop" capabilities, ensuring governance insights drive technical roadmaps.

• Drive analytical rigor within the team, converting feedback loops and workstream insights into actionable improvements for product and operational partners.

• Lead comprehensive post-mortems and ensure all moderation and support processes are audit-ready and compliant with global legal mandates.

Risk Management & Cross-Functional Partnership

• Monitor emerging risk signals and content trends; lead cross-functional incident response and crisis management efforts.

• Partner with Operations leadership to set the "Gold Standard" for moderation performance, ensuring quality rubrics drive operational alignment.

• Serve as a trusted advisor to senior leadership, driving solutions through strategic partnerships across Legal and Product.

Qualifications

• 7+ years of experience in Trust & Safety, Content Policy, or Risk Management, with at least 4+ years of experience managing other people managers.
• Proven experience leading high-performing, multi-disciplinary teams across multiple time zones and cultures; adept at managing asynchronous global operations without losing momentum.
• Proven ability to lead through ambiguity, helping teams navigate "PR firestorms," regulatory shifts, and evolving business demands with composure.
• Deep expertise in drafting, editing, and auditing moderation policies, agent training curricula, and quality assurance frameworks at an enterprise scale.
• Advanced understanding of moderation tooling and automation, with the ability to navigate the complex trade-offs between algorithmic scale and human nuance.
• Proficiency in using data-driven storytelling to elevate the organizational narrative, turning raw "feedback loop" data into strategic insights for executive leadership.
• Proven ability to oversee complex, cross-functional programs that impact millions of users across a diverse portfolio of brands.
• Exceptional stakeholder engagement skills; able to build high-trust partnerships across Product, Engineering, Legal, Analytics, and Design.

Benefits

Match Group offers a comprehensive benefits package including medical, mental health, and wellness benefits, competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), and an employee stock purchase program. Additionally, we provide generous PTO, 14 paid holidays, 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, pet insurance, and discounts on company gatherings. We also offer family-friendly policies, financial wellness support, and career development opportunities.

Pay

The salary range for this role is reflective of Los Angeles, CA. For Vancouver, BC, the range is $125,000 - $150,000 CAD. For all other locations, the salary may be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

Contact Information

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