Coordinator, Compliance and Documentation

Key Responsibilities

• Conduct and support SQF training for new personnel and annual training programs.
  • Enter and scan training records into the system.
  • Maintain and file SQF training documents for audit readiness.
• Rejects & Claims Management.
  • Send product rejects to relevant suppliers.
  • Prepare and send emails to suppliers requesting additional information regarding quality issues.
  • Prepare Bills of Lading (BOLs) for product returns.
• Audit Support (SQF & Press Audits).
  • Assist in preparing for SQF and press audits, including area process audits and process improvements.
  • Participate in Pan press audits to ensure compliance with internal standards.
• Training Program Development.
  • Update and revise training programs as required.
  • Provide support in developing production training documents including procedures and PowerPoint presentations.
• SQF Annual Reviews & Compliance Maintenance.
  • Perform annual reviews for SQF including Safety Data Sheets (SDS) related to cleaning, production, and maintenance.
  • Review and maintain storage plans, audit documents, and annual testing schedules (e.g., water analysis, calibration accreditations).
  • Request and file backflow testing, lab accreditations, business licenses, and certificate uploads.
• Production Document Management.
  • Maintain a master document list for production books.
  • Review and update production documentation regularly, issuing new documents when necessary.
• Customer Documentation & Claims Handling.
  • Track and manage customer documents.
  • Ensure target requirements are met.
  • Log and follow up on consumer claims through calls and issue resolution.
• SMETA Compliance.
  • Track environmental compliance metrics and submit data entries for SMETA audits.
  • Record corrective actions and handle data entry for the Higgs survey.
• Supplier & ETI Compliance.
  • Manage and collect annual supplier documents for compliance with ETI (Ethical Trading Initiative) and related standards.

Skills, Knowledge and Expertise

• Strong attention to detail and excellent organizational skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Familiarity with audit preparation and handling supplier documentation.
• Experience in handling customer claims and document tracking systems.