Coordinator, Commercial Support Representative - Remote

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain®, are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

About the role

This is a remote position providing specialized technical assistance to LiftMaster dealers and installers for the installation and support of LiftMaster Commercial Product lines.

Responsibilities

• Provide LiftMaster dealers/installers with specialized technical assistance in the installation and support of LiftMaster Commercial Product lines.
• Maintain a high level of customer service while processing orders, returns, and customer pricing inquiries across multiple product lines.
• Leverage resources including SAP and CRM to deliver an exceptional customer experience from start to finish of each customer interaction.
• Verify that orders for parts and service quantities are accurate and match shipping options to meet customer expectations.
• Escalate any reported product quality problems and customer complaints.
• Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits.
• Obtain information from SAP documents and follow up with customers as needed regarding product shipments and pricing orders, and return questions.
• Protect CGI’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating in projects as needed.

Requirements

Candidates must meet one of the following experience criteria:

• Telephone Entry Systems/Access Control – Tech Support: 5-10 years of experience in the Telephone Entry System Industry; in-field installation, servicing, and/or troubleshooting Telephone Entry Systems. Experience with LiftMaster Telephone Entry Systems preferred.
• Commercial Gate Operators – Tech Support: 5-10 years of experience in the Commercial Gate Operator Industry; in-field installation, servicing, and/or troubleshooting Commercial Gate Operators. Experience with LiftMaster Commercial Gate Operators preferred.
• Commercial Door Operators – Tech Support: 5-10 years of experience in the Commercial Door Operator Industry; in-field installation, servicing, and/or troubleshooting Commercial Door Operators. Experience with LiftMaster Commercial Door Operators preferred.

• High School Diploma or GED Equivalent.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Strong typing skills.
• Mechanical and logical aptitude.
• Ability to travel up to 10%.

Preferred Qualifications

• 2+ years of College or Technical School.
• Prior experience supporting CGI Commercial products including installation and troubleshooting.
• 5+ years of Gate operator installation or service.
• Previous access control experience and troubleshooting.

Pay

The pay range for this position is $20.29 - $33.52/hr. Base pay offered may vary depending on factors including, but not limited to, position, location, education, training, and/or experience.

Benefits

• Comprehensive benefits package (subject to eligibility requirements).
• 401k contribution.
• Eligibility for participation in a short-term incentive plan.