Coordinator, Commercial Support Representative - Remote

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. Coordinator, Commercial Support Representative – Remote Essential Duties: Provide LiftMaster dealers/installers with specialized technical assistance in the installation and support of LiftMaster Commercial Product linesMaintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product linesMaintain a high level of customer serviceLeverage resources including SAP and CRM to deliver an exceptional customer experience from the start to finish of each customer interactionVerify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectationsEscalate any reported product quality problems and customer complaintsConvert customer inquiries into sales with an emphasis on customer education regarding product features and benefitsObtain information from SAP documents and follows-up with customers on an as-needed basis with the necessary information regarding product shipments and pricing orders, and return questionsProtect CGI’s reputation by keeping information confidentialMaintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societiesContribute to the team effort by accomplishing related results and participating on projects as needed Coordinator, Commercial Support Representative – Remote Qualifications: High School Diploma or GED EquivalentTelephone Entry Systems/Access Control – Tech Support: 5-10 years of experience in the Telephone Entry System Industry; In field installation, servicing, and/or troubleshooting Telephone Entry Systems. Experience with LiftMaster Telephone Entry Systems preferred.OrCommercial Gate Operators – Tech Support: 5-10 years of experience in the Commercial Gate Operator Industry; In field installation, servicing, and/or troubleshooting Commercial Gate Operators. Experience with LiftMaster Commercial Gate Operators preferred.OrCommercial Door Operators – Tech Support: 5-10 years of experience in the Commercial Door Operator Industry; In field installation, servicing, and/or troubleshooting Commercial Door Operators. Experience with LiftMaster Commercial Door Operators preferred. Strong verbal and written communication skills;Proficiency in Microsoft Office SuiteStrong typing skills;Mechanical and logical aptitudeAbility to travel up to 10%Preferred Qualifications: 2+ years of College or Technical School, Prior experience supporting CGI Commercial products including installation and troubleshooting; 5+ years of Gate operator installation or service; previous access control experience and trouble shooting The pay range for this position is $20.29 - $33.52/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies. Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com. NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.