Support Coordinator - Healthcare - Remote

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. We need to parse the description. Key parts: Description paragraph: "As a Interim Support Coordinator your primary function is to provide unparalleled customer service to patients, caregivers, and providers as a dedicated contact by coordinating resources, exchanging information and ensuring appropriate delivery of services. This is done through inbound phone support to patients, caregivers, and providers. You will also support Patient Care Coordinators and Reimbursement Specialists, by facilitating a collaborative process that gauges, coordinates, and helps facilitate a patient’s journey utilizing services offered through the Patient Support Program on behalf of a manufacturer." That's prose. Then "Key Responsibilities:" followed by bullet list (though not bullet but sentences). We need to extract list items. List items: - Serve as primary inbound phone support for the Care Coordinator and Reimbursement Case Manager - Provides unparalleled customer service while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and is committed to the appropriate use of program resources - Serve as an advocate to patients regarding program eligibility requirements, enrollment, reimbursement process, affordability support and general access for prescribed therapy - Backs up contact to health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient - Partner with the prescriber and patient to remove all non-clinical barriers to patient access to prescribed therapy - Ability to understand and explain benefits offered by all payer types including private/commercial and government (i.e., Medicare, Medicaid, VA and DOD) - May act as a liaison to client contacts (e.g., regional contact for sales representatives,) Program Management, Healthcare Providers, and Manufacturer - Maintains records in accordance with applicable standards and regulations to the programs/promotions - Establish relationships, develop trust, and maintain rapport with patients and healthcare providers - Follow program guidelines, SOPs, Call Guides, and other program materials - Escalate complex cases according to program policy and procedures - As a program’s “eyes and ears”, works with the Program Manager, and Client on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction and program effectiveness - Improve patient outcomes through advocacy, communication, education and facilitation of services - Understand health and disease states of patients of the programs/promotions - Maintains a high level of ethical conduct regarding confidentiality and privacy - Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events) – (specific to program/client requirements) - Utilize Valeris’ values as the driving force behind the team’s success - On time adherence to training deadlines for all corporate policies and procedures - Ensure all SOPs are followed with consistency - Perform additional tasks or projects as assigned That's many items. Qualifications: "Associate or Bachelor’s degree preferred; or a minimum of 2 years of customer service experience with progressive levels of responsibility within a service driven environment Ability to communicate effectively both orally and in writing Advanced knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related experience Excellent problem-solving and decision-making skills required Strong organizations skills, which include attention to detail and committed follow-through in communication with patients, providers and internal stakeholders Willing to work in a dynamic, fast paced environment and have the ability to multi-task Empathetic listening skills in order to interact effectively with patients and providers Strong Call Management Skills including de-escalation and soft skills Punctual, reliable with strong attendance record Strong interpersonal skills, ability to work both independently and as part of a team Proficient with Microsoft products Skills call center, patient service, crm, benefit verification Top Skills Details call center,patient service,crm Additional Skills & Qualifications Technology must haves: Customer Relationship Management (CRM) software Multi-line telephone Multi-system computer experience (examples; double monitors, use of multiple applications at the same time) Matching your candidate to the culture: Culture of excellence – productivity focused and drive for development/growth within role. Give and/or receive feedback to and/or from peers and/or leaders. Team success – partner with peers for successful completion of team requirements. Adaptable to change." Then experience list with checkboxes: "Experience: ☐ Previous HUB or Patient Services experience ☒ Contact Center Experience ☒ Pharmaceutical Benefit Processes experience ☒ =< 1-year experience ☐ =< 2-year experience ☐ > 2-year experience ☒ Medical Benefit Processes experience ☒ =< 1-year experience ☐ =< 2-year experience ☐ > 2-year experience Telephony and/or email communications with a ☒ Patient ☒ Physician’s office ☒ Specialty Pharmacy ☐ Pharmacist ☐ Pharmaceutical Field Sales Liaison ☐ Pharmaceutical Field Reimbursement Representative Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Morrisville, NC." Pay And Benefits: "The pay range for this position is $24.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)" Workplace Type: "This is a fully remote position." Application Deadline: "This position is anticipated to close on Sep 28, 2026." About TEKsystems: paragraphs about company, equal opportunity, etc. We need to remove boilerplate: equal opportunity, legal, etc. Also remove duplicated lines, navigation, cookie, etc. The "About TEKsystems" sections are likely boilerplate but may contain some substantive info about company? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should drop the About TEKsystems paragraphs entirely because they are boilerplate about the company, not specific to the role. Also drop the repeated equal opportunity statements. Also drop the San Francisco Fair Chance Ordinance etc. Also drop the AI use statement. Also drop the Application Deadline? That's not boilerplate; it's specific info about the posting. Should we keep? It's not a section heading but could be placed in a short

maybe under a generic metadata? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. So we could include a short paragraph for metadata like location, job type, application deadline. But we have sections for Pay, Benefits, Schedule? Schedule not given. Workplace type: fully remote. Could be part of Schedule? Not exactly. Could be a short paragraph. We need sections: About the role (description), Responsibilities, Qualifications, Skills, Benefits, Pay. Possibly also Workplace Type? Not required but could be included as a short p. We must not create sections with filler like "not specified". So only include sections where we have real content. We have: - About the role: description paragraph(s). We'll put that in

. - Responsibilities: list of duties. Use

• . - Qualifications: list of qualifications (education, experience, skills). Could be
  . - Skills: maybe separate from qualifications? The posting lumps skills within qualifications. But we could create a Skills section for explicit skills list: "call center, patient service, crm, benefit verification", "Technology must haves: CRM software, Multi-line telephone, Multi-system computer experience". Also "Strong Call Management Skills", etc. However to avoid duplication, we could keep Qualifications section covering education, experience, skills. But the instruction: Prefer a few substantive sections over many thin ones. So maybe combine Qualifications and Skills into one section called "Qualifications & Skills". But headings must be from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose Qualifications and Skills separate if we have content. We have qualifications (education, experience) and skills (call center, CRM, etc). So we can have both. - Benefits: list of benefits. - Pay: pay range. - Schedule: not provided; we should not create Schedule section. - Requirements: maybe not separate; we could treat Requirements as same as Qualifications? But we have Qualifications section already. Requirements could be separate if we have specific requirements like "Ability to communicate effectively both orally and in writing", etc. But those are in qualifications. To avoid thin sections, we could combine Requirements into Qualifications. But we need to follow headings list; we can omit Requirements if not needed. Thus sections: About the role (

  About the role

  ), Responsibilities (

  Responsibilities

  ), Qualifications (

  Qualifications

  ), Skills (

  Skills

  ), Benefits (

  Benefits

  ), Pay (

  Pay

  ). We must not repeat job title as heading. Good. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all responsibilities items, qualifications items, skills items, benefits items, pay info. We must remove boilerplate: equal opportunity, legal, etc. Also remove duplicated lines. Also remove application instructions (like "Apply now" etc). There's no explicit apply instruction but there is Application Deadline; we could keep that as a short p maybe under a generic metadata? But we have no section for metadata; we could add a short p after Pay? But instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. So we could add a

  containing location, job type, application deadline. That's minor metadata. Let's include after Pay maybe. But we must not create sections for metadata; just a short p. Thus final HTML:

  About the role

  As a Interim Support Coordinator your primary function is to provide unparalleled customer service to patients, caregivers, and providers as a dedicated contact by coordinating resources, exchanging information and ensuring appropriate delivery of services. This is done through inbound phone support to patients, caregivers, and providers. You will also support Patient Care Coordinators and Reimbursement Specialists, by facilitating a collaborative process that gauges, coordinates, and helps facilitate a patient’s journey utilizing services offered through the Patient Support Program on behalf of a manufacturer.

  Responsibilities

  • Serve as primary inbound phone support for the Care Coordinator and Reimbursement Case Manager
  • Provides unparalleled customer service while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and is committed to the appropriate use of program resources
  • Serve as an advocate to patients regarding program eligibility requirements, enrollment, reimbursement process, affordability support and general access for prescribed therapy
  • Backs up contact to health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient
  • Partner with the prescriber and patient to remove all non-clinical barriers to patient access to prescribed therapy