Coordinator, Commercial Operations

About the role

The Coordinator, Commercial Operations provides operational support of commercial priorities to senior leadership across the Raffles and Fairmont brands. The role combines executive-level operational management with meaningful involvement in sales, marketing, and commercial strategy work including initiatives, analytics, and cross-functional coordination.

Responsibilities

• Manage complex executive calendars and schedules across time zones. Coordinates diverse commercial initiatives and tracks progress for Raffles and Fairmont.
• Synthesize commercial data for leadership.
• Ensures seamless communication across internal departments and external partners. Balances executive support with strategic commercial project involvement.
• Maintains professionalism and discretion with sensitive information and stakeholders.

Essential Duties and Responsibilities

• Executive Operations and Leadership Enablement:
  • Manage the calendar, scheduling, and meeting coordination of senior commercial leadership across multiple time zones.
  • Arrange travel and prepare detailed briefing notes and pre-meeting materials.
  • Draft and manage correspondence, follow-up communications, and internal updates on behalf of leadership.
  • Act as a central point of accountability for tracking strategic initiatives and ensuring timely delivery of key milestones.
  • Prepare agendas, capture meeting notes, and distribute action items to the appropriate stakeholders. Provide in-office operations support to the overall receptionist function and facilities as needed.
• Commercial Operations & Execution:
  • Own the development of executive-level presentations, reporting decks, and materials for ownership, brand, and leadership meetings.
  • Lead defined workstreams within commercial initiatives, ensuring timely execution and measurable outcomes.
  • Own and maintain commercial performance dashboards and reporting frameworks used by senior leadership.
  • Analyze and synthesize hotel performance and commercial data, sales reporting, and budgets into clear, concise formats for actionable insights.
  • Partner with sales, marketing, revenue management, and operations teams to drive cross-functional alignment and commercial priorities and initiatives.
  • Manage logistics for commercial meetings, conferences, and events including scheduling, preparation, and follow-up.
  • Contribute to continuous improvement of commercial processes, tools, and organizational effectiveness.
• Strategic Initiatives & Analytics:
  • Take ownership of defined project workstreams as directed – including opening trackers, owner presentation support, campaign coordination, and commercial reporting.
  • Conduct research and synthesize findings to support leadership decision-making.
  • Support the development and maintenance of tools, trackers, and frameworks that improve the efficiency and organization of the commercial team.
  • Aid in coordinating AI-related and technology initiatives as they arise within the commercial function.

Requirements

• 2-5 years of professional experience in a commercial, operational, or executive support environment – hospitality, consulting, luxury, agency, or media backgrounds are all relevant.
• Strong organizational skills and ability to manage multiple competing priorities with accuracy and composure.
• Excellent written and verbal communication skills, with the ability to produce polished, concise materials independently.
• Experience working with data, reporting, or performance metrics in a business environment.
• Commercially curious – an interest in how a luxury hospitality business operates beyond purely administrative responsibilities.
• Experience supporting or contributing to cross-functional projects or strategic initiatives.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with project management or collaboration tools.
• High degree of professionalism and discretion when working with or on behalf of senior executives.
• Ability to synthesize complex information into clear summaries and presentations.
• Self-motivated, solutions-oriented, and able to operate with a degree of independence.

Qualifications

• Legal authorization to work in the United States at the time of application.

Benefits

• Full-time based in our New York Office.

Pay

$84,000 - $104,000 USD