Coordinator

Temple University's Kornberg School of Dentistry, the second-oldest dental school in the U.S., upholds a legacy of innovation in dental education, research, community service, and pioneering healthcare services. Founded in 1863, Kornberg supports health and wellness through diverse educational programs and comprehensive patient services, training dedicated professionals who lead the field.

About the role

The Coordinator for the Dental School's Office of Business Services provides financial counseling services to patients and performs varied administrative and highly responsible clerical functions of a sensitive nature, including complex investigative and problem-solving activities.

Responsibilities

• Work with patients to review financials of their treatments, insurance coverage, and ability to obtain a sliding fee scale if needed.
• Troubleshoot complex issues with unpaid or denied insurance claims as well as unpaid invoices for cash-paying patients.
• Perform all functions of a Senior Biller/Cashier, including:
  • Manual and electronic billing
  • Insurance verification
  • Payment posting and reconciliation
  • Follow-up on denied claims or claims requiring additional information
  • Cashier duties, including accepting payments, posting payments to accounts, navigating payment types, and reconciling cash and payments for daily activity
• Perform other duties as assigned.

Requirements

• At least 5 years of experience in a healthcare billing, credit, and collections environment. An equivalent combination of education and experience may be considered.
• Knowledge of third-party billing, including regulations governing the same.
• Good communication and interpersonal skills, with the ability to deal effectively with a large and diverse population in handling sensitive issues by telephone and in person.
• Ability to structure work independently, maintain detailed records, and demonstrate good judgment.
• High degree of proficiency in clerical functions and ability to exercise tact and discretion in handling sensitive situations.
• Ability to deal effectively with a broad range of individuals, including patients, families, and third-party payers.
• Thorough knowledge of billing policies and procedures.

Preferred Qualifications

• Bilingual in Spanish and English.

Pay

$26.63 per hour (increase to $28.78 per hour after completion of 90-day probationary period).