Coordinator, Airport Customer Experience Compliance

About the role

Responsible for advancing station success in the Airport organization through performance reviews, station interactions, and other engagements. This role is part of the compliance team within our Airports organization.

Responsibilities

• Ensure stations meet all Local, Federal, and Corporate mandates, regulations, and corporate directives.
• Maintain detailed records and present discrepancies to station leadership or escalate issues to headquarters as necessary.
• Investigate irregularities and interface with both regulatory agencies and internal subject matter experts.
• Areas of oversight include, but are not limited to:
  • Dangerous Goods regulations
  • Hazardous waste storage and handling procedures
  • FAA, TSA, DOT, and FDA regulations
  • Environmental, Safety, Security, and OSHA regulations
  • Compliance for above/below the wing operations including Business Partner Operations
  • Review Internal Control standards to ensure the safeguarding of company assets and maintain a financially fit station
  • Conduct effective compliance reviews and proactively identify, investigate, and resolve areas of concern
  • GSE and Facility preventative maintenance
• Interact with American Airlines leadership and outside regulatory agencies.

Requirements

• High School diploma or GED equivalency
• Leadership with practical coaching experience
• Ability to work varying hours and shifts to meet business requirements and workload demand

Preferred Qualifications

• Bachelor's Degree in related field
• Customer service experience

Skills, Licenses & Certifications

• Applicable valid driver’s license as required by local authorities
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
• Satisfactory completion of written test
• Excellent interpersonal skills
• Ability to accomplish multiple tasks within a limited timeframe
• Ability to work independently and make sound decisions using individual judgment

Pay

The pay range for this role is $42,000 - $69,000 and is based on the qualifications and experience of the selected candidate.

Benefits

• Travel Perks: You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to health, dental, prescription, and vision benefits. Additional wellness programs and virtual doctor visits are also available.
• Wellness Programs: Access to tools, resources, and support to help you stay at your best.
• 401(k) Program: Available upon hire, with employer contributions available after one year depending on the workgroup.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.