Coordinator, Airport Customer Experience Compliance

Responsible for

• Advancing station success in the Airport organization through performance reviews, station interactions, and other engagements.
• Part of the compliance team within our Airports organization.

What You'll Do

• Maintain detailed records and present discrepancies to station leadership or escalate issues to headquarters as necessary.
• Investigate irregularities and interface with regulatory agencies and internal subject matter experts.
• Oversight of various regulations including Dangerous Goods, Hazardous waste, FAA, TSA, DOT, FDA, Environmental, Safety, Security, and OSHA.
• Review Internal Control standards to ensure the safeguarding of company assets and maintain a financially fit station.
• Conduct effective compliance reviews and proactively identify, investigate, and resolve areas of concern.
• Manage GSE and Facility preventative maintenance.
• Interact with American Airlines leadership and outside regulatory agencies.

Minimum Qualifications

• High School diploma or GED equivalency.
• Leadership with practical coaching experience.
• Ability to work varying hours and shifts to meet business requirements and workload demand.

Preferred Qualifications

• Bachelor's Degree in related field.
• Customer service experience.

Skills, Licenses & Certifications

• Applicable valid driver’s license as required by local authorities.
• Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint.
• Satisfactory completion of written test.
• Excellent interpersonal skills.
• Ability to accomplish multiple tasks within a limited timeframe.
• Ability to work independently and make sound decisions using individual judgment.

Pay

The pay range for this role is $42,000 to $59,000, taking into account the qualifications and experience of the selected candidate.

Benefits

• Travel Perks: Explore the world with access to more than 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription, and vision benefits, along with virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: Tools, resources, and support to help you stay well and be the best version of yourself.
• 401(k) Program: Employer contributions to your 401(k) program available after one year.
• Additional Benefits: Discounts on hotels, cars, cruises, and more.

About the Role

Feel free to enrich both your personal and work life and hop on board! The pay range for this role is $42,000 to $59,000, taking into account the qualifications and experience of the selected candidate.