Coordinator, Airport Customer Experience Compliance

About the role

Responsible for advancing station success in the Airport organization through performance reviews, station interactions, and other engagements. This role is part of the compliance team within our Airports organization.

Responsibilities

• Ensure stations meet all Local, Federal, and Corporate mandates, regulations, and corporate directives.
• Maintain detailed records and present discrepancies to station leadership or escalate issues to headquarters as necessary.
• Investigate irregularities and interface with both regulatory agencies and internal subject matter experts.
• Areas of oversight may include, but are not limited to:
  • Dangerous Goods regulations
  • Hazardous waste storage and handling procedures
  • FAA, TSA, DOT, and FDA regulations
  • Environmental, Safety, Security, and OSHA regulations
  • Compliance for above/below the wing operations including Business Partner Operations
  • Review Internal Control standards to ensure the safeguarding of company assets and maintain a financially fit station
  • Conduct effective compliance reviews and proactively identify, investigate, and resolve areas of concern
  • GSE and Facility preventative maintenance
• Interact with American Airlines leadership and outside regulatory agencies.

Requirements

• High School diploma or GED equivalency
• Leadership with practical coaching experience
• Ability to work varying hours and shifts to meet business requirements and workload demand

Preferred Qualifications

• Bachelor's Degree in related field
• Customer service experience

Skills & Certifications

• Applicable valid driver’s license as required by local authorities
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
• Satisfactory completion of written test
• Excellent interpersonal skills
• Ability to accomplish multiple tasks within a limited timeframe
• Ability to work independently and make sound decisions using individual judgment

Benefits

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.