Coordinator, Accounting

About the role

Perform collection activity for assigned WMRA (WM Recycle America) Commercial Accounts. Work effectively with Billing, Cash Applications, Account Managers, and Customers to resolve or update on Collection efforts/status. Provide excellent customer service to both internal and external clients.

Responsibilities

• Analyze and reconcile commercial accounts monthly and resolve any outstanding issues
• Manage and execute commercial accounts collection process as approved by management, including making phone calls, emailing customers, and setting up Teams meetings via Outlook
• Escalate unresolved issues to Accounting Manager, Accounting Director, Account Manager, or Billing as needed
• Report monthly to Accounting Manager on outstanding collection accounts and issues
• Maintain detailed customer information on delinquent accounts, including contact information
• Meet or exceed objectives and collection goals
• Analyze and maintain unapplied cash with cash applications before sending Aging to customer
• Conduct customer research for unresolved accounts
• Prepare and send aging reports to commercial customers monthly
• Thrive in a fast-paced corporate environment
• Perform job responsibilities with increasing effectiveness with some direction from Accounting Manager
• Continuously build experience via training and team learning
• Develop expertise to handle job aspects more independently and effectively
• Use advanced MS Excel features, including toggling within multiple spreadsheets, VLOOKUPS, and pivot tables

Requirements

• High School Diploma or GED (accredited)

Physical Requirements

• Repetitive motions
• Eye/Hand/Foot coordination
• Sitting
• Talking
• Hearing

This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, and copy machines. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

• Competitive total compensation package including medical, dental, vision, life insurance, and short-term disability
• Stock purchase plan
• Company matching on a 401(k)
• Paid vacation, holidays, and personal days

Please note that benefits may vary by site.