Coordinated Entry Navigator
Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey. Candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply. We will also provide reasonable accommodation to qualified persons with disabilities upon request.
About the role
The Coordinated Entry Navigator links young adults, ages 18-24, who are at risk for or experiencing homelessness to appropriate services and housing programs within Snohomish County. Based out of the Young Adult Housing department, the Navigator performs case management and resource connection for young adults enrolled in Snohomish County’s Coordinated Entry (CE) system. This includes enrolling young adults in the Coordinated Entry system and conducting outreach and engagement activities both inside and outside the agency. The role involves assisting with linkage to needed services and institutions, advocating on behalf of young adults, crisis intervention, meeting emergent needs, providing information and advocacy, completing and/or coordinating needs assessments, brokering for services, and follow-up.
Responsibilities
- Receive referrals from multiple sources and coordinate with navigator staff, ensuring response within 48 hours.
- Meet with young adults experiencing homelessness throughout Snohomish County to enroll them in Coordinated Entry.
- Collaborate and partner with other Cocoon House programs, law enforcement, resource centers, schools, churches, and detention centers to identify and target youth needing services.
- Case manage all young adults to connect them to resources for emergent needs, community resources, and housing.
- Rapidly move youth and young adults through caseloads to ensure grant outputs are met.
- Maintain a cooperative and effective environment free of discrimination, retaliation, and harassment.
- Collect and enter data to meet all weekly, monthly, quarterly, annual, and other assigned deadlines.
- Maintain organized, complete files.
- Attend internal and community meetings and trainings as required.
- Ensure contract compliance for all activities.
Requirements
- A minimum of one year of experience working with young adults experiencing homelessness or similar populations (preferred).
- Effective communication skills.
- Strong crisis de-escalation skills.
- Knowledge of issues facing young people, adolescent development, and strengths-based approaches in working with families.
- Open commitment to serving, supporting, accepting, and collaborating with individuals of all races, ages, genders, backgrounds, political opinions, beliefs, sexual orientations, criminal histories, citizenship or marital statuses, and religious beliefs.
- Special consideration given to applicants with a demonstrated history of supporting and advocating for the LGBTQ community, women, people of color, immigrants, or other historically marginalized or persecuted groups.
- Individuals with lived experience are strongly encouraged to apply.
- Bilingual English/Spanish preferred.
- High school diploma/GED or high school equivalency.
- Must be 21 years of age or older.
- DCYF background clearance.
- Acceptable driver’s abstract with no more than 2 violations within the last 3 years.
- Possess a valid driver’s license, auto insurance, and reliable transportation.
Skills
- Ability to effectively communicate with all internal and external clients.
- Ability to hear voices and alarms.
- Ability to read and comprehend a variety of materials.
- Ability to operate phone, computer, and record information for files and logs.
- Must be able to lift up to 50 lbs.
- Ability to run up and down indoor and outdoor stairwells in case of youth emergency.
- Ability to go up and down stairs.
Benefits
- Medical, Dental, and Vision health options with employer contribution.
- Multilingual pay stipend.
- 403(b) retirement plan.
- 21 days of PTO accrued in the first year.
- 10 agency-recognized holidays.
- Paid training & testing: CPR/first aid, food handler's permit, bloodborne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings.
Pay
$21-$23/hour, depending on experience.
Schedule
- Full-time, 40 hours/week, on-site.
- Typical work schedule of Monday-Friday with some flexibility to work evenings when necessary.
- Work weeks will not exceed 40 hours per week.