Coord, Reg Customer Serv - SE

Duties and Responsibilities

Promote all regulated and unregulated services to current customers and potential customers, coordinating service opportunities, and assisting management with recommending and implementing improvements.

Responsible for coordinating, leading, and assigning the work of company employees as well as acting as a liaison with other Field Operations Lines of Business.

Position will be expected to make decisions and fill in when supervisors are unavailable.

Responsible for ensuring compliance with company policies and procedures by documenting and recording standard processes to ensure high levels of productivity and efficiency for the department.

Review reports and proactively address opportunities for improvement of processes, employee performance, and/or customer service.

Responsible for coordinating daily activities through the work of non-emergency and emergency work orders and the maintenance of vehicles and equipment.

Running dedicated groups for work order types (Collections, read in/ Read out orders, etc.).

Manage the prioritization of projects assigned to the Operations field personnel in the Resource Center and the timely completion of each.

Cookordinate work activities with other Lines of Business and Resource Centers, as necessary.

Work Flagged order report, create and route appropriate follow up orders

Process ERT change requests and ensures completion.

Perform Meter Audits

Support leak process as needed (Grade 1, 2, 3 & 3rdParty damages)

Coordinate equipment repairs, equipment calibration, and tool ordering

FCS Storeroom management

Cookordinate ordering of material for Large M&R's (Print Jobs) with the Meter & Weld Shop

Aid in WFM/Time off activities

Respond immediately to operational and emergency callouts and is subject to the same 7 days a week, 24 hours a day call out.

Assist in liaison Activities.

Essential Characteristics

Demonstrate effective leadership skills / ability

Excellent verbal and written communication skills

Excellent customer service skills

Ability to perform in emergency situations

Supervisory Responsibilities Required

Required Education (certifications, licenses)

High school diploma/GED required

Bachelor’s degree required

Certificates, Licenses, Registrations

Licensed Plumber

Licensed Electrician

HVAC Certification

Valid driver’s license

Required Knowledge, Skill And Abilities

In lieu of degree, 7 years related experience required

2 years related exp with degree required

Working knowledge of mechanical systems, including basic understanding of accepted accounting practices.

Previous experience as a service technician or similar role

Experience in NGBU Field work or like Natural Gas experience from other Utilities.

FCS Technician Training and OQ requirements for FCS Technician

Knowledge of gas appliance installation

Basic mathematics skills and basic understanding of budgets and related practices

Perform leak process as needed (Grade 1, 2, 3 & 3rdParty damages)

Assist with Building Maintenance Functions

Cookordinate ordering of material for Large M&R's (Print Jobs) with the Meter & Weld Shop

Aid in WFM/Time off activities

Respond immediately to operational and emergency callouts and is subject to the same 7 days a week, 24 hours a day call out.

Assist in liaison Activities.

Posting Requirements

Spire accepts online applications through our career site at jobs.spireenergy.com