Coord, Customer Service

About the Role

Supports the sales team, manages production workflow, and interacts closely with customers. Tracks, investigates, and reports sales information, resolves problems, and maintains complete customer history records.

Responsibilities

• Supports sales force with information, metric sharing, and customer support.
• Updates managers by consolidating, analyzing, and forwarding daily action summaries.
• Provides product, promotion, and pricing information by clarifying customer requests, selecting appropriate information, and answering questions.
• Prepares and forwards sales tracking reports to provide sales vs. projection results.
• Maintains customer database by inputting customer profiles.
• Prepares and distributes monthly reports.
• Compiles, analyzes data, and develops presentation formats and materials for sales presentations.
• Contacts customers and/or representatives to resolve order-related questions.
• Directly enters and verifies orders with every customer contact.
• Verifies and updates all customer records with every customer contact and/or order entered.
• Processes payments with every order initiated.
• Processes all assigned orders received through various means and achieves target productivity goals.
• Utilizes credit card program to authorize payment on appropriate orders.
• Verifies each order for accuracy and resolves order and inventory problems by investigating data and history.
• Prints and assembles orders immediately after entry within given guidelines.
• Communicates customer complaints or inquiries to achieve timely resolution, including issuing credits when needed.
• Communicates order-related questions to other areas in a timely manner.
• Meets target monthly and yearly metric guidelines for production and accuracy.
• Assists customers at the request of or in the absence of sales representatives.
• Follows all required guidelines and procedural expectations throughout the supply chain.
• Distributes orders in a timely manner within established guidelines.
• Backs up other areas of Customer Service as needed.
• Performs other job duties as assigned.

Requirements

• High school diploma or general education degree (G.E.D.).
• Minimum six months to 3 to 5 years of related experience.
• Competent in various software applications, such as Microsoft Office (Word and Excel).
• Effective communication skills via telephone and email.
• Strong interpersonal communication skills.
• Well-organized with efficient time management.
• Able to function effectively in a fast-paced environment.
• Reliable with good attendance.
• Accurate and thorough in capturing and communicating data.
• Willing to work overtime as needed.
• Able to perform essential job functions, with or without reasonable accommodations.

Benefits

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers.

Candidates are required to undergo a drug screening after receiving a conditional job offer but before starting employment.