Coord, Customer Service

Description

The Customer Service Representative (CSR) plays a critical role in supporting customers within the Parts and Service Department by ensuring accurate, timely, and professional handling of customer requests. This role is responsible for processing orders, coordinating internally, resolving issues proactively, and maintaining a high level of customer satisfaction through effective communication and problem-solving.

Reports

• Reports to Customer Service Supervisor

How You Will Impact WestRock

• Deliver prompt, accurate, and professional responses to both internal and external customer inquiries.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.

What You Need To Succeed

• Strong interpersonal skills and the ability to build positive working relationships.
• Customer service experience in a manufacturing industry preferred.
• Self-motivated with a proactive approach to problem-solving.
• Eagerness to learn and take on new challenges.
• Excellent customer service and communication skills.
• High level of digital literacy, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), ERP systems, and the ability to navigate and search the internet effectively.
• Ability to collaborate effectively with cross-functional teams.
• Basic understanding of OSHA procedures and safety protocols.
• Strong written and verbal communication abilities.
• Capable of producing clear, concise reports, and contributing to documentation and training materials.
• Highly organized with the ability to prioritize tasks effectively.
• Flexibility to support team coverage as needed.

What To Expect

• Opportunities for professional growth and career development.
• A respectful, collaborative team environment with supportive leadership.
• Exposure to cross-functional teams and business operations.
• A fast-paced, customer-focused work environment.
• Recognition for contributions and performance.
• Ongoing training and skill-building opportunities.
• A culture that values innovation, accountability, and continuous improvement.

Qualifications

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.