Coord, Intake
About the role
Easterseals Southern California transforms lives every day. For over a century, Easterseals has championed inclusion and independence—delivering essential services like early childhood programs, autism services, employment and independent living support to more than 29,000 people each year. Through advocacy and education, we break barriers and create opportunities for the one-in-four Americans with disabilities.
Under direct supervision, serves as a primary point-of-contact for intake related services to associates, participants, funding sources, billing department, and regional centers. Provides customer support to participants and their families who are receiving services. Maintains accurate participant information in databases for scheduling of treatment and billing of autism services.
Responsibilities
- Maintains frequent professional and courteous communications with ESSC associates, funding sources, participants and their families, and other contacts; accurately relays messages as needed.
- Responds to reports, issues, and billing inquiries from funding sources, as well as inquiries from the Regional Center.
- Sends out participant termination notifications to appropriate parties and provides status updates for missing authorizations when needed.
- Manages data and documents correspondence; uploads reports, welcome packets and other related documentation in a computer-based records keeping system as outlined in TaskList.
- Uploads daily participant authorizations received by funding sources.
- Maintains monthly Medi-Cal list and sends to appropriate parties.