Intake Care Coordanator

About the role

The Intake Care Coordinator at Wise Path Recovery Centers serves as the initial point of clinical coordination for individuals entering treatment. This role is crucial in providing a welcoming, trauma-informed admission experience and ensuring a seamless transition into care.

Responsibilities

• Care Coordination
• Coordinate patient admissions from referral through admission
• Ensure required assessments, consents, screenings, and documentation are completed accurately and timely
• Collaborate with Admissions, Nursing, Medical, and Clinical staff to facilitate efficient patient admissions
• Serve as a welcoming, trauma-informed point of contact for patients and families during the admission process
• Verify completion of required intake documentation in accordance with organizational policies and regulatory requirements
• Absorb and coordinate internal handoffs between departments
• Care Coordination
• Monitor assigned patients throughout the admission process to ensure timely progression into treatment
• Communicate effectively with interdisciplinary team members regarding patient needs and barriers to care
• Participate in treatment team meetings and contribute to continuity of care planning
• Support Utilization Review by assisting with documentation and coordination related to insurance authorizations and continued stay requirements
• Documentation & Compliance
• Complete accurate, timely documentation within the electronic medical record (EMR)
• Maintain HIPAA compliance and protect patient confidentiality
• Follow all organizational policies, state regulations, federal requirements, and accreditation standards
• Promote a trauma-informed, person-centered, recovery-oriented environment

Requirements

• High school diploma or GED required
• Experience in behavioral health, substance use disorder treatment, healthcare coordination, admissions, case management, or a related healthcare setting
• Strong organizational skills with the ability to prioritize multiple responsibilities
• Excellent verbal and written communication skills
• Proficiency with electronic medical record (EMR) systems and Microsoft Office applications

Preferred Qualifications

• Associate's or Bachelor's degree in Social Work, Human Services, Psychology, Healthcare Administration, or a related field
• Previous experience in residential or inpatient substance use disorder treatment
• Experience with patient intake, admissions, or care coordination
• Knowledge of trauma-informed care principles and recovery-oriented systems of care