Coord I - Centralized Services & Drafting

Essential Duties and Responsibilities

• Analyze information and exercise problem-solving skills to consider both customer needs and corporate well-being.
• Troubleshoot, provide quotes, and schedule technicians (virtual or in-person) to address customer concerns.
• Develop a working knowledge of all products and utilize systems to document and process customer concerns.
• Follow standard texts, policies, and procedures, and communicate on technical issues.
• Escalate customer issues appropriately with the managerial team.
• Comply with confidentiality and personal information requirements.
• Stay updated on program knowledge, systems, and processes through meetings and training.
• Train new personnel and assist in ongoing training within the department.
• Adhere to attendance and work schedule requirements.
• Create product plans and design drafts for client approval.
• Build product libraries and isometric projections for accurate print layouts.
• Maintain drafting and production schedules, track orders, and communicate completion dates to sales.
• Solve discrepancies between cut lists and drawings with engineering.
• Create a color code system for parts assembly.
• Teach others on drafting and layout use.
• Support manufacturing as needed.

Qualifications

• Highly analytical and problem-solving skills.
• Excellent communication and technical writing abilities.
• Knowledge of relevant products and systems.
• Proficiency in using drafting and production software.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.