Coord, Family Service

For over 100 years, Save the Children has been fighting for the rights of children. The right to a healthy start in life, access to education, and a safe environment, protected from harm. We work in some of the world’s hardest-to-reach places – over 100 countries, including the U.S. No matter your role, joining Save the Children means creating positive, irreversible change for children and the future we all share.

About the Role

The Family Service Coordinator (FSC) manages a caseload of families participating in the Head Start and/or Early Head Start program, providing ongoing support in partnership with families that is responsive to their needs. The FSC develops trusting partnerships with families to support them using their strengths to build skills for self-sufficiency, improved quality of life, and parenting interactions that help children become ready for school and life. The FSC assists families in identifying and reaching their own goals. In collaboration with families, other program team members, and community partners, the FSC supports families in developing skills for leadership and advocacy for their children. You will document all family development services to show a clear picture of the families’ needs, strengths, and growth.

You’ll have direct responsibility for tasks associated with the Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) requirements of the Head Start Program Performance Standards, including proper determination of family eligibility, ongoing recruitment and selection of families, preservation of full enrollment, and support for regular attendance of children. As a front-line representative of Save the Children, the FSC ensures the safety and security of Head Start children and families while adhering to the agency’s values of Accountability, Ambition, Collaboration, Creativity, and Integrity.

Responsibilities

• Engage families as full partners in assessing their needs and strengths, and prioritizing their needs and interests according to their own values; ensure alignment between families’ needs and program offerings.
• In coordination with the Manager of PFCE, ensure vacancies are filled within 30 days, eligibility is properly determined, enrollment includes 10% children with special needs, recruitment is active/ongoing, and funded enrollment is achieved and maintained.
• Support each family in developing a Family Partnership Agreement to help them understand and use goal development as a valuable life tool.
• Conduct regular home visits with families to build competence in areas such as understanding attachment and child development, self and family advocacy, developmental transitions, parents as a child’s first teacher, life management skills, and family well-being.
• Make and consistently follow up on referrals related to: Family Partnership Agreement goals, strengths/needs assessment items, children with special needs, family health, job and education services, and other services related to wellness and family stability.
• Strengthen community collaborations to support families by maintaining current knowledge of community resources, sharing community service information with families, and building relationships through attendance at interagency meetings, community events, and other scheduled meetings.
• Promote a unified approach to sharing child information with families by engaging in joint planning with teachers and other specialists to prepare for home visits and other family engagements.
• Participate in multi-disciplinary team meetings.
• Maintain accurate, objective, complete, timely, and well-organized child and family records, both electronic and hard copy, to meet program documentation requirements.
• Actively participate in opportunities for continuous professional development.

Requirements

• Associate’s degree in family and child development, early childhood development, social work, or adult learning; or within eighteen months of hire, obtain a credential or certification in social work, human services, family services, counseling, or a related field.
• Professional proficiency in MS Office suite.
• Professional proficiency in written and spoken English.
• Demonstrated knowledge of administration, budgeting, purchasing systems management, and public relations skills.
• Demonstrated experience developing consistent, stable, and supportive relationships with young children.
• Proven ability to exercise professional judgment and evaluation before making decisions.
• Proven ability to establish and maintain effective working relationships with staff, children, parents, and outside agencies.
• Demonstrated successful ability to communicate and collaborate with individuals and teams at all levels—both internal and external.
• Proven successful problem-solving and time management skills.

Preferred Qualifications

• Bilingual (English/Spanish or English/other language).
• Current or former Head Start/Early Head Start parent (preference given for employment vacancies).

Additional Requirements

• Ability to perform medium to heavy physical work exerting up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 5-10 pounds constantly. Activities include sitting, crawling, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, and grasping.
• Repetitive action and motion skills, keyboarding, and computer use.
• Clear pre-employment background check, including local, state, and national criminal records check, sex offender registries, employment and education verifications (including child abuse registry check if required by state regulations), and passing all state and local health requirements post-job offer and prior to employment.
• Valid driver’s license and compliance with Save the Children policies pertaining to the safe operation of motor vehicles, as the position requires operating a motor vehicle to fulfill essential functions.

Pay

The salary range for this position is $17.12 - $18.56 per hour. Actual base salary may vary based on experience, credentials, base salary of internal peers, and other relevant qualifications specific to the role.

Benefits

• Paid time off: 10 days winter break, 5 days spring break, 5 personal days, 11 holidays plus 2 floating holidays per year.
• Health: Competitive health care, dental, and vision coverage for you and your family. Employer-paid short-term and long-term disability benefits.
• Health Savings Accounts (HSA): Option to select HSA if enrolled in a High-Deductible Health Plan, with company matching a portion of the contribution.
• Flexible Spending Accounts (FSA): Option to enroll in health care and dependent care FSAs.
• Life: Agency-paid life and accidental death and dismemberment (AD&D) benefits.
• Family: Parental/adoption and fertility benefits.
• Employee Rewards Program: Annual merit increases and/or additional incentives for eligible employees.
• Retirement: Retirement savings plan with employer contributions (after one year).
• Wellness: Health benefits and support through Calm and company-hosted events.
• Employee Assistance Program: Free and confidential assessments, short-term counseling, referrals, and follow-up services.
• Learning & Growth: Access to internal and external learning & development opportunities and mentorships. Certification and tuition assistance.