Coopers Uptown General Manager

Job Expectations

• Creating an outstanding atmosphere and culture for both customers and employees and driving cafe and retail stores financial performance.
• Overseeing daily store operations including hiring, scheduling, budgeting, driving sales performance, selling skills, and adhering to operational policies and procedures.
• Implementing marketing, sales, service, and financial strategy direction provided by corporate partners.
• Overseeing the hiring, training and supervising staff. Includes providing positive leadership, mentoring, and coaching to all employees to create and retain a high performing team.
• Continually educating and developing sales team on new products and sales Strategies while delivering exceptional customer service.
• Regularly reviewing key performance metrics with staff to drive profitability and service in the store.
• Ensuring culture and working relationship between retail staff and cafe staff is collaborative.
• Being accountable for driving awareness within the community via networking, community involvement, and creating cohesive partnerships within Kenosha area.
• Aiding in planning and executing marketing strategies to drive awareness and store traffic, attract new customers and increase retention.
• Being a point of contact for all vendor and facility management obligations.
• Handling customer inquiries, complaints and special requests while building relationships with guests to enhance customer service levels.
• Leading the planning, coordination and execution of all special events, working alongside retail manager, cafe manager and marketing team to ensure that events are successful.
• Maintaining all standards of store operations including security, inventory control, loss prevention, human resources, expense control, training, facility appearance and operational policies and procedures.
• Sure all company prescribed standards are met and adhered to by all employees.

Qualifications

• A High School degree or equivalent.
• 3-5 years of retail store management experience in a high-volume location.
• 3-5 years of proven leadership experience in a management role.
• Strong selling experience with the proven ability to meet or exceed performance standards.
• Strong communication (verbal and written) and interpersonal skills.
• Proven experience in attracting, developing and retaining strong talent.
• Excellent problem-solving and decision-making abilities.
• Flexibility with the ability to work opening/closing shifts, weekends, holidays, and overtime.
• Strong working knowledge of POS systems.